Installation Team Lead

JR United Kingdom; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in logistics is seeking an Installation Team Lead in Slough. In this role, you will oversee the installation of bulky items, manage installation teams, and ensure customer satisfaction through high-quality service. Ideal candidates will have experience in installation, strong leadership abilities, and excellent communication skills.

Qualifications

• Experience in furniture/appliance installation or similar field.
• Leadership experience in managing teams.
• Strong organizational and problem-solving skills.

Responsibilities

• Train and manage a team of installers for bulky items.
• Oversee installation operations and ensure timely completion.
• Maintain high service quality and customer satisfaction.

Skills

Leadership

Communication

Problem Solving

Customer Service

Organization

Job description

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JD Logistics is a global provider of technology-driven supply chain and logistics services. Established as a dedicated business group of JD.com in April 2017, JD Logistics serves a wide range of businesses and individual consumers, reaching nearly every corner of China. Continuously expanding its global network, JD Logistics is committed to enhancing global supply chain efficiency and sustainability through cutting-edge technology.

About the Role

As an Installation Team Lead, you will be responsible for managing the installation operations of bulky items and training installers. You will ensure high-quality installations, coordinate the team, and maintain customer satisfaction.

Your Responsibilities

• Train and manage a team of installers for bulky items.
• Oversee installation operations and ensure timely completion of tasks.
• Maintain high service quality and customer satisfaction.
• Work closely with the operations team to align installation schedules with deliveries.
• Handle customer queries and resolve installation-related issues.
• Monitor performance and implement improvements in the installation process.

Required Skills & Qualifications

• Experience in furniture/appliance installation or similar field.
• Leadership experience in managing teams.
• Strong organizational and problem-solving skills.
• Ability to train and develop team members.
• Excellent customer service and communication skills.
• Hands-on approach and ability to handle physical tasks when needed.