Installation Field Engineer

RGIT Australia; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Overnight food allowance

Expenses card

Job summary

VFAST is recruiting for a Full-time Permanent Intermediate to deliver broadband and Wi‑Fi installations across West Midlands and UK-wide park sites.

You will install, configure, and test connectivity in park homes, lodges, and caravans, handling on-site fault resolution and ensuring an excellent end-user experience.

Qualifications

• Experience in telecoms or ISP field installations (wireless or fixed line).
• Knowledge of wireless technologies and RF troubleshooting tools.
• Hands-on installation skills (drilling, mounting, cabling) with safety awareness.
• Excellent customer-facing communication and driving licence.
• Experience with WiMAX/outdoor wireless deployments and MDUs.
• Certifications (ECS, Working at Height, IPAF) are a plus.

Responsibilities

• Install broadband services into park homes, lodges and static caravans using wireless or FTTP where available.
• Mount and align external CPE and install/configure routers and access points.
• Activate services, perform provisioning checks, and document results.
• Act as the on-site face of the business with professional, friendly service.
• Diagnose and resolve connectivity issues, escalate where needed, and meet SLA targets.
• Adhere to H&S requirements, safe cable routing, and maintain vehicle/tools.

Skills

Telecom field installations

Wireless technologies

CPE installation

Customer-facing

Full UK driving licence

WiMAX / outdoor wireless

MDU / holiday park experience

RF troubleshooting tools

Certifications (ECS / IPAF)

Job description

Full-time Permanent Intermediate

Posted 24 Sep 2026

Description

Location: West Midlands, Field-based (UK-wide travel, primarily leisure parks)

Salary: £28,000 per annum + overtime available as part of an on-call rota.

Additional remuneration: Company vehicle, fuel card, overnight food allowance, company card for expenses.

Role Purpose

To deliver high‑quality, customer‑facing installations of broadband and Wi‑Fi services to end users within VFAST‑enabled holiday and leisure parks. The role focuses on connectivity, in‑unit installations, fault resolution, and ensuring an excellent end‑user experience aligned with SLA and brand expectations.

Aligned with our Company Values:

Paceensures we meet demand and scale delivery across parks

Excellenceensures we do it right first time and protect margin and reputation

Togetherensures the field operation integrates effectively with the wider business

Key Responsibilities

End User Installations

• Install broadband services into park homes, lodges, and static caravans using a mix of:
• Wireless (PtMP/ WiMAX / LTE/5G CPE)
• FTTP / Ethernet where available
• Mount and align external CPE (whererequired) ensuringoptimalsignal performance
• Run internal cabling (CAT5e/CAT6/Fibre )in a neat and compliant manner
• Install and configure routers, access points, and associated equipment
• Activate services and complete provisioning checks

Customer Experience

• Act as the face of the business on‑site, delivering a professional and friendly service
• Clearly explain functionality, router setup, and basic troubleshooting to end users
• Ensure customer sign‑off and satisfaction before leaving site

Fault Finding & Support

• Diagnose and resolve connectivity issues across:
• RF links (signal strength, interference, alignment)
• CPE and router configuration
• Escalate complex faults to Service Desk or engineering teams with clear diagnostics
• Perform maintenance visits and service restorations within SLA targets

Health & Safety & Compliance

• Adhere to all H&S requirements including:
• Working at height (ladders, external mounting)
• Electrical safety
• Safe cable routing and fixing
• Ensure all installations meet company and regulatory standards
• Maintain tools, PPE, and company vehicle in safe working order

Documentation & Reporting

• Complete installation records, photos, and test results via job management systems
• Accurately record materials used and time on site
• Provide feedback on recurring issues, installation challenges, or product improvements

Key Skills & Experience

• Understanding of telecoms or ISP field installations (wireless or fixed line)
• Understanding of:
• Wireless technologies
• Practical installation skills (drilling, mounting, cabling)
• Customer‑facing experience withgood communicationskills
• Full UK driving licence
• Experience with WiMAX / outdoor wireless deployments
• Experience in holiday park or MDUs (multi‑dwelling units)
• Basic understanding of RF troubleshooting tools
• Certifications (e.g. ECS, Working at Height, IPAF – beneficial but not essential)

Key Behaviours

• Customer‑first mindset with strong interpersonal skills
• Practical, problem‑solving approach in varied environments
• Ability to work independently and manage workload effectively
• Flexible and responsive to changing schedules and priorities
• High attention to quality and installation standards