Installation Co-ordinator

JH Turkington & Sons Ltd; Craigavon; On-site; GBP 22,000 - 28,000; Full time

Job summary

JH Turkington & Sons Ltd is hiring an Installation Co-ordinator to schedule installations of windows, doors and roofline, coordinating with installers and the delivery team to ensure first-time-right outcomes.

The successful candidate will be highly organised, customer-focused and able to communicate via phone, email and letters. A minimum of two years in admin or customer service and strong Microsoft Office skills are essential for this role.

Qualifications

• Minimum two years in administration or customer service in a busy office.
• Experience with works scheduling and planning.
• Experience with workflow management or CRM software.
• Strong customer service background and Microsoft Office knowledge.

Responsibilities

• Schedule installation works for teams to meet targets and service needs.
• Handle daily install queries to maximise values and minimise disruption.
• Prepare store and installation team contract paperwork.
• Coordinate with surveyors on unusual requirements and with CS team for scheduling.
• Address customer queries and resolve issues; improve RFT completion rates.
• Record data from completion sheets to analyse and improve processes.
• Maintain accurate CRM records and manage installation materials to meet dates.
• Check labour invoices and perform van checks; adjust pricing as needed.
• Support colleagues and management on installation, service and maintenance queries.
• Comply with Health & Safety requirements and perform other duties as needed.

Skills

Planning & Scheduling

Reporting & Communication

IT skills

Attention to detail

Multi Tasking

Fault Reporting/Troubleshooting

Tools

Microsoft Office

CRM software

Job description

Installation Co-ordinator (Full-time)

Job Summary

Key Purpose of Role:

An opportunity has arisen for the role of Installation Co-ordinator within our retail windows operations team. Working with the product, service and delivery team, the successful candidate will be responsible for scheduling the installation of retail windows, doors and roofline contracts; liaising with installers and dealing with queries in relation to installations and assisting the team in providing a quality service to our customers.

About the role

The Person:

The person in this role will be customer focused and strive to provide a quality service to clients. Self-motivation, enthusiasm and excellent interpersonal skills are important; with the ability to communicate effectively via phone calls, emails and letters. The person must be highly organised with the capacity to plan installation schedules and prioritise effectively. The role requires accuracy and a high level of attention to detail.

Key responsibilities:

• Scheduling works for installation teams ensuring install targets and customer service needs are met

• Dealing with day to day install queries to ensure install values are maximised and disruption to work schedule is minimised

• Preparation of stores and installation teams contract paperwork

• Co-ordination with surveyor to highlight unusual requirements for scheduling and product delivery

• Co-ordination with Customer Service Team to ensure works scheduled efficiently

• Dealing with customer service issues / queries and effective complaint and issue resolution

• Implementing suggested improvements in Right First Time (RFT) completion rates

• Liaison between install teams and product, service delivery team to plan for and ensure installations are completed Right First Time.

• Record information from works return sheets (completion sheets) to provide analysis and improve RFT

• Maintain accurate and timely information/records on Customer Relationship Management system

• Ordering goods and materials in line with installation dates to complete contracts on-time

• Checking labour invoices for work carried out and regular van checks

• Adjustments to pricing system as required for install cost control and monitoring

• Providing assistance as required by colleagues and management to respond to queries relating to installation, service and maintenance activity

• Responsibility for complying with and in the management of Health & Safety

• Any other duties as reasonably required

About the company

JH Turkington & Sons Ltd is a long-established and forward-thinking company, delivering high-quality projects across Northern Ireland and the wider UK across its various divisions.

With decades of industry experience, we work across Construction, Windows and Conservatories, and Facilities Management, creating and maintaining spaces that make a lasting impact on communities and businesses.

We are proud of our reputation for Quality, Honesty and Reliability, and we are passionate about building a workplace where talented people can grow and develop in rewarding, long-term careers.

Required Criteria

• Minimum of two years administration or customer service experience in a busy office environment.
• Previous experience of works scheduling and planning.
• Experience in workflow management or CRM software packages.
• Strong customer service background.
• Have a thorough working knowledge and experience of all Microsoft Office products.
• Full UK driving license

Desired Criteria

• Understanding of, or experience in, the construction industry and glazing.
• Ability to understand construction drawings and technical specification documents.
• Experience of Management Information Systems.
• A Health and Safety Qualification e.g. CSR Card.

Skills you'll need

• Planning & Scheduling
• Reporting & Communication
• IT skills
• Attention to detail
• Multi Tasking
• Fault Reporting/Troubleshooting