Customer Service Coordinator

Bennett And Game Recruitment; Poole; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday

EOT bonus

Gym membership

Pension scheme

Free parking

Training and development

Poole office location

Mon-Fri hours

Career progression

Job summary

Bennett and Game Recruitment are supporting a leading architectural glazing manufacturer in Poole to recruit a Customer Service Coordinator. The role focuses on coordinating installation projects, scheduling visits, and delivering first-class customer support from initial booking through to completion.

The successful candidate will be organised, personable and eager to develop within a growing, supportive environment on a Monday–Friday office-based schedule.

Qualifications

• Previous experience in customer service or coordination roles.
• Experience in managing schedules, bookings, or team coordination desirable.
• Background in construction, glazing, or home improvement not essential.
• Excellent communication skills via phone and email.
• Strong organisational skills with the ability to manage multiple projects.
• Solutions-focused with strong problem-solving abilities.
• Attention to detail and adaptable to changing requirements.
• A collaborative team player, based within commutable distance of Poole.

Responsibilities

• Coordinate all installation projects for bespoke aluminium glazing systems.
• Book installation and remedial visits with the installation team.
• Manage installation team diaries to optimise travel and efficiency.
• Arrange and coordinate parts required for installations and visits.
• Act as the key point of contact for customers throughout their projects.
• Provide updates and resolve issues in a professional and timely manner.
• Support remedial works and post-installation requirements.

Skills

Customer service

Coordination

Scheduling

Communication

Organisational skills

Problem solving

Attention to detail

Team player

Tools

Microsoft Office

Job description

We're working with a leading architectural glazing manufacturer known for its commitment to quality, innovation, and professional development. With a team of over 100 staff and a large, modern site in Poole featuring a breakout area and excellent onsite facilities, they deliver bespoke aluminium glazing solutions to high-end residential and commercial clients across the UK. Now employee-owned, they offer a progressive and inclusive work culture with a focus on continuous improvement and collaboration across departments.

Customer Service Coordinator

We are seeking a Customer Service Coordinator to join their Customer Services team. This office-based role is key in ensuring the smooth delivery of installation projects, managing schedules, and providing first-class customer support from initial booking through to completion. It is ideal for someone organised, personable, and motivated to develop their skills within a growing and supportive environment.

Salary & Benefits

• Salary: £30,000 per annum
• 28 days holiday including bank holidays
• Tax-free EOT (Employee Ownership Trust) bonus
• Free gym membership
• Pension scheme
• Free onsite parking
• Professional training and development
• Office based in Poole
• Monday - Friday working hours
• Significant career progression opportunities

Job Overview

• Coordinate all installation projects for bespoke aluminium glazing systems
• Book installation and remedial visits with the installation team
• Manage installation team diaries to optimise travel and efficiency
• Arrange and coordinate parts required for installations and visits
• Act as the key point of contact for customers throughout their projects
• Provide updates and resolve issues in a professional and timely manner
• Support remedial works and post-installation requirements

Job Requirements

• Previous experience in customer service or coordination roles
• Experience in managing schedules, bookings, or team coordination desirable
• Background in construction, glazing, or home improvement not essential
• Excellent communication skills via phone and email
• Strong organisational skills with the ability to manage multiple projects
• Solutions-focused with strong problem-solving abilities
• Attention to detail and adaptable to changing requirements
• A collaborative team player, based within commutable distance of Poole

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.