Digital Workplace Analyst

ENGIE Group; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Career progression

Flexible working

Learning opportunities

Diversity & inclusion

Friendly team

Job summary

ENGIE UK Limited in London seeks a Digital Workplace Analyst to be the go-to technology partner for teams across ENGIE UK. You will ensure secure, reliable tools for remote and on-site work, supporting end-user computing and collaboration across locations.

The role involves incident resolution, endpoint management with Intune, asset tracking, and contributing to service improvements while travelling between ENGIE UK sites. Excellent customer service and problem-solving are essential.

Qualifications

• Strong knowledge of Windows 11, Microsoft 365, Active Directory and Exchange Online.
• Experience with Microsoft Intune and endpoint management.
• Understanding of device lifecycle management across Windows, Android and iOS.

Responsibilities

• Provide high-quality remote and on-site technical support across ENGIE UK.
• Resolve incidents and service requests within agreed timeframes.
• Diagnose and fix complex issues across Windows 11, Microsoft 365, mobile devices and collaboration tools.
• Support audio-visual systems and meeting room technology.
• Manage endpoint platforms including Microsoft Intune.
• Handle device setup, compliance checks, software deployment and asset retirement.
• Keep accurate records of hardware assets and device configurations.
• Meet operational, financial and governance requirements through good data management.
• Build strong relationships with colleagues across the business.
• Act as a trusted advisor, turning needs into practical technology solutions.
• Review recurring issues and user feedback to find patterns.
• Suggest and deliver service improvements that make work easier for everyone.
• Support technology rollouts and projects through testing, documentation and clear communication.

Skills

Windows 11

Microsoft 365

Active Directory

Exchange Online

Intune

Endpoint management

Device lifecycle

ITSM

Cyber security basics

Customer service

Problem solving

Ownership

English communication

Tools

Microsoft Intune

Job description

At ENGIE, we are speeding up the shift to clean energy. We need people who use technology to make this happen. Your skills will help over 1,000 colleagues do their best work every day.

As a Digital Workplace Analyst, you will be the go-to technology partner for teams across ENGIE UK. You will make sure our people have secure, reliable tools to work from any location. Your support directly helps the teams building a cleaner energy future.

• - Provide high-quality remote and on-site technical support across ENGIE UK.
• - Resolve incidents and service requests within agreed timeframes.
• - Diagnose and fix complex issues across Windows 11, Microsoft 365, mobile devices and collaboration tools.
• - Support audio-visual systems and meeting room technology.
• - Manage endpoint platforms including Microsoft Intune.
• - Handle device setup, compliance checks, software deployment and asset retirement.
• - Keep accurate records of hardware assets and device configurations.
• - Meet operational, financial and governance requirements through good data management.
• - Build strong relationships with colleagues across the business.
• - Act as a trusted advisor, turning needs into practical technology solutions.
• - Review recurring issues and user feedback to find patterns.
• - Suggest and deliver service improvements that make work easier for everyone.
• - Support technology rollouts and projects through testing, documentation and clear communication.

Who Are You

• - You have strong knowledge of Windows 11, Microsoft 365, Active Directory and Exchange Online.
• - You have experience with Microsoft Intune and endpoint management.
• - You understand device lifecycle management across Windows, Android and iOS.
• - You know how IT service management works and value continuous improvement.
• - You are familiar with hardware asset tracking and configuration management.
• - You understand basic cyber security principles for end-user environments.
• - You deliver excellent customer service and build trusted relationships at all levels.
• - You are a strong problem solver who looks for root causes, not quick fixes.
• - You show initiative and take ownership of your work.
• - You can balance competing priorities in a busy environment.
• - You communicate clearly in both written and spoken English.

London based, with a minimum of two days per week in the office. You will travel regularly to other ENGIE UK sites and operational locations. This role suits someone comfortable with flexible working across multiple places.

What We Offer

• - A competitive salary with clear career progression within a global energy company.
• - A wide variety of work spanning end-user computing, mobility, collaboration and audio-visual technology.
• - Meaningful work at the heart of digital change, supporting teams that shape the energy future.
• - A friendly, collaborative team where knowledge sharing and mentoring matter.
• - Flexibility and work-life balance with structured support arrangements.
• - Continuous learning opportunities in emerging workplace technologies.
• - The chance to grow your career in a company committed to a sustainable world.

Why We Care

At ENGIE, every person has a role in speeding up the energy transition. We want you to make a difference and enjoy a fulfilling career. Take on exciting challenges and build a path that reflects who you are.

ENGIE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We assess all candidates without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, age or any other protected characteristic.

If you need any reasonable adjustments during the recruitment process, please let us know. We are happy to support you in showing your full potential.

Business Unit: Support Functions In Geographies

Division: SF In Europe - UK

Legal Entity: ENGIE UK Limited

Company Name: ENGIE UK

Minimum Base Salary:

Maximum Base Salary:

Pay Basis:

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.