Insight Analyst

Acorn Group; Liverpool; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

35 days holiday + bank holidays

Mental health support

Career growth programs

Flexible benefits platform

Recognition awards

Job summary

Acorn Group is seeking an Insight Analyst to join our Data Analytics Team in Liverpool City Centre on a hybrid basis. You will support Household Claims, Reserving, and potentially Pricing with data-driven insights to shape strategy and performance.

The role requires turning data into actionable insights, engaging with stakeholders at all levels, and delivering dashboards and analyses that impact the business. Hybrid working, competitive salary, and growth opportunities are offered.

Qualifications

• Experience with home insurance products.
• Ability to turn data into actionable insights.
• Curious mindset and initiative to investigate trends.
• Strong numerical skills and advanced maths capability.
• Experience creating dashboards in BI tools.
• Comfortable with SQL for data extraction and manipulation.
• Ability to build relationships and manage stakeholders up to Exec level.

Responsibilities

• Support and lead Household Claim operations using data to improve performance and reduce leakage.
• Quantify changes and feed insights into the reserving cycle, acting as the claims operations face.
• Prioritize insight requests by liaising with stakeholders across the business.
• Collaborate as a business partner to ensure data-driven decisions across Claims and Reserving.
• Develop and evaluate cost-saving initiatives across Claims and Reserving.

Skills

SQL

Stakeholder management

Advanced mathematics

Home insurance knowledge

Data visualization concepts

Tools

Power BI

Tableau

Qlik

Job description

We are currently recruiting for an Insight Analyst to join our Data Analytics Team, which sits in a unique position between our Pricing, Reserving, and Claims departments. This role is focused on supporting both Household Claims and Reserving side of the business, and there are and will be opportunities to support the Pricing function, too!

The successful candidate will have a passion for turning data into actionable insights, will be a natural self-starter looking to use their initiative and curiosity to investigate trends, and will have an end goal of delivering comprehensive analysis across all levels of the business. This role requires having the creative flair to push ideas through to completion, have the confidence and initiative to question effectively and professionally, and, where required, be able to work independently or as part of a team.

The Acorn Group are a diverse and inclusive employer who thrive on creating a positive impact through collaboration and innovation. We work to contribute to a positive experience for our customers, and the successful Insight Analyst will work alongside stakeholders throughout the business to achieve that.

Job title: Insight Analyst

Salary: £Competitive depending on experience plus potential performance based bonus

Working hours: 37.5 hours per week, Monday to Friday

Location: Liverpool City Centre, on a hybrid working basis

What you will be doing

• Supporting and leading the Household Claim operation with understanding performance, spotting and reducing leakage, and helping define strategy using data and analytics
• Quantifying and feeding Household Claim operation process changes into the reserving cycle, whilst being the face of the claims operation to discuss triangulation development
• Liaise with the business to get a firm understanding of insight requests needing to be worked and can effectively prioritise their workload to deliver these
• Business facing to work with the Household Claim operation and ensure best practices are met when making decisions using data - acting in a Business Partner mindset always
• Own and calculate the cost‑saving initiatives (CSI’s) put forward from the business, tying in the wider picture thinking to assess the marginal customers in any CSI proposal. Any calculations derived are to speak both Claims and Reserving language

What we are looking for

• Experience and knowledge amongst home insurance products is essential
• Applies lateral thinking to deliver thorough, insightful responses, always exploring the underlying causes and implications of adverse movements
• A curious mindset when it comes to investigating performance using data, and gains answers independently and quickly to support answering key business questions
• Fluid and adaptable approach, delivering numerous pieces to tight deadlines and to a high quality expected
• Confident with numbers, with experience using advanced maths to answer critical questions that will drive better understanding and outcomes
• Able to manipulate and analyse large data sets to produce concise information
• A comfortable coder using SQL to extract, cleanse, and manipulate data to support work and answer theories being discussed
• Experience building dashboards in Power BI, Tableau, Qlik, or similar software to assist in the idea generation for the Claims operation and BI team when visualising data and performance
• Proactive in building and maintaining relationships across the business and all levels, as well as managing expectations competently
• Comfortable with influencing and managing stakeholders at various levels, up to Exec/C-Suite level

Why Join Us

• A supportive environment built around learning and growth
• Guidance from experienced developers and designers
• Regular feedback, mentoring and hands-on experience with real projects
• Opportunities to explore new areas of technology as you grow
• A team that values curiosity, collaboration and craftsmanship

Team and Culture

You’ll be joining a team that believes in learning by doing and growing together. Everyone, no matter their level, has a voice and a chance to make an impact.

We support each other, celebrate progress and create space to learn. It’s a place where curiosity is encouraged, effort is noticed, and growth is continuous.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people’s future
• Best Place to Work for Women - breaking down barriers to women's career progression

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments at all, just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.