Systems Support Analyst

Acorn Group; Liverpool; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

35 days holiday

Mental health support

Career development opportunities

Flexible benefits

Hybrid working

Recognition awards

Job summary

Acorn Group's Liverpool team is seeking a Systems Support Analyst to join our growing Support department on a hybrid basis in Liverpool City Centre. You will provide system support to the business user base, log defects with third party providers, and participate in UAT testing.

The role offers a clear career path and a competitive salary up to £30,000 depending on experience. Working hours are Monday to Friday 9:00am–5:30pm with 1 in 3 Saturdays, reflecting our flexible, people-focused culture.

Qualifications

• Brilliant problem solving skills
• Excellent written, communications and consultancy skills
• The ability to work to deadlines in a fast-paced environment
• Excellent customer service, you will be working closely with colleagues and stakeholders
• Exposure to legal or insurance industry would be beneficial but not essential
• Experience of analysis, design, and software house toolsets

Responsibilities

• Provide system support to the business user base.
• Recreation of system bugs and accurate bug logging with third party system providers.
• Participate and support in UAT software testing.
• Work closely with the internal compliance department to ensure system documents are maintained and compliant.
• Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
• Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
• Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
• Work closely with software house Analysis, Technical and Development teams as necessary.
• Assist with application and product testing as required.

Skills

Problem solving

Written communication

Deadline management

Customer service

Insurance industry exposure

Analysis and design

Tools

Product Builder

Rating Engines

Reporting Tools

Job description

Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst?

Role: Systems Support Analyst

Location: Liverpool City Centre on a hybrid basis

Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 3 Saturdays

Salary: up to £30,000 depending on experience

What you will be doing:

• Provide System support to the business user base.
• Recreation of system bugs and accurate bug logging with third party system providers.
• Participate and support in UAT software testing.
• Work closely with the internal compliance department to ensure system documents are maintained and compliant.
• Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
• Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
• Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
• Work closely with software house Analysis, Technical and Development teams as necessary.
• Assist with application and product testing as required.

What we are looking for:

• Brilliant problem solving skills
• Excellent written, communications and consultancy skills
• The ability to work to deadlines in a fast-paced environment
• Excellent customer service, you will be working closely with colleagues and stakeholders
• Exposure to legal or insurance industry would be beneficial but not essential
• Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working optionsto support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Armed Forces Defence employer recognition scheme - Supporting those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments at all, just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.