Inside Sales Representative - Berkshire

Harrington Recruitment; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an Inside Sales Representative based in the Luton area. The role focuses on supporting and expanding the service contract business through proactive sales activities. Responsibilities include managing renewals, upselling services, and ensuring smooth contract administration. Ideal candidates will possess experience in sales or customer service, with strong communication skills and proficiency in CRM and ERP systems. This position offers growth potential and the opportunity to be part of a dynamic team.

Qualifications

• Previous experience in inside sales or customer service preferred.
• Confident communicator, able to handle multiple tasks.
• Proficient with CRM and ERP systems; experience with SAP is a plus.

Responsibilities

• Achieve service contract sales targets through renewals and new opportunities.
• Prepare quotes and follow up to secure business.
• Document customer interactions in the CRM system.

Skills

Communication

Customer Focus

Organisational Skills

Attention to Detail

Education

Business or administrative training or equivalent work experience

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Job Title: Inside Sales Representative

Location: Office-based (Luton area)
Department: Service
Reports To: Service Manager

Overview

This role is focused on supporting and growing the service contract business through proactive inside sales activity. The successful candidate will work with both new and existing customers to renew agreements, upsell additional services, and handle the administration of contracts from quotation through to invoicing and service delivery coordination.

Main Responsibilities

• Achieve service contract sales targets by managing renewals and generating new opportunities

• Prepare accurate quotes and follow up with customers to secure business

• Upsell service packages by identifying additional equipment or needs

• Handle contract administration, including invoicing and creating service orders for delivery teams

• Resolve any billing or payment issues by liaising with customers

• Ensure all customer interactions are documented in the CRM system according to company procedures

• Support in-house service processes where needed, such as returns or follow-ups

• Collaborate with internal departments as required to support customer needs

• Perform other related tasks as assigned by the Service Manager or leadership

Person Profile

Qualifications

• Business or administrative training or equivalent work experience

Experience

• Previous experience in inside sales or customer service, preferably in a service or technical environment

Skills and Competencies

• Confident communicator, both verbally and in writing

• Customer-focused and able to handle multiple tasks with accuracy

• Proficient in using CRM and ERP systems (experience with platforms like SAP is a plus)

• Strong organisational skills and attention to detail

• Familiar with Microsoft Office tools (Word, Excel, Outlook, etc.)

Attributes

• Positive and professional attitude

• Calm and effective under pressure

• Strong team player, with the ability to work cross-functionally

Location Requirement

• Must be able to commute to the office based in the Luton area

• Driving licence not required