Customer Service Adviser (12 month FTC)

Newbury Building Society; Abingdon; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in financial services is seeking a Customer Service Adviser to join their branch team. The role involves providing support and advice to customers, engaging in cashier duties, and contributing to a dynamic work environment. The company values skill development, offering training opportunities and community support, making it an excellent opportunity for those passionate about service and growth.

Benefits

Generous holiday allowance

Contributory stakeholder pension scheme

Wellbeing programmes access

Two paid volunteering days annually

Birthday off

Qualifications

• Experience working with internal and/or external customers.
• Proficiency in Microsoft Outlook, Office 365, Word, and Excel.

Responsibilities

• Welcome, support, and advise customers on savings accounts.
• Involved in cashiering and various admin tasks.
• Provide excellent customer service.

Skills

Excellent written communication

Excellent verbal communication

Customer service experience

Tools

Microsoft 365

Job description

Hours: 37.5 hours per week, Monday - Friday, 8.45am - 5.15pm, and alternate Saturdays, 8.45am - 12.15pm.

Interviews: Interviews will be a 90-minute competency-based session at our Abingdon branch. We aim to interview successful applicants within one week, and feedback will be provided regardless of the outcome. We reserve the right to close this vacancy at any point.

Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi-award-winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?

Do you enjoy variety and working with a wide range of customers and colleagues?

Do you want to build or develop your current skills and knowledge?

Here's what you'll be doing:

You will welcome, support, and advise customers on their savings accounts through various methods. This role is varied and interesting, and no day will be the same. While your focus will be on providing excellent customer service, you will also be involved in cashiering, admin tasks, and more.

Why work for us?

We want to help you develop: You'll be provided with digital regulatory training and learning modules via our online platform. There will also be knowledge-boosting workshops throughout the year. Support from your team and manager underpins this development.

We want to help others: Besides providing financial services, we support our local communities through volunteering, fundraising, and community events. All employees receive two paid volunteering days annually to support causes they care about.

We want to look after and reward you: You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to wellbeing programmes, and your birthday off.

Essential skills and experience:

Evidence of excellent written and verbal communication skills.

Experience working with internal and/or external customers to ensure high-quality service.

Desirable skills and experience:

Proficiency in Microsoft 365 packages, including Outlook, Office 365, Word, and Excel.

*The salary offered depends on your demonstrated competencies and skills. We value potential and offer learning and development opportunities to help you progress to the top of the salary range.

Apply for this role:

Clicking 'apply now' will redirect you to our recruitment partner, Ultimate Banking. They will collect your details and arrange a suitable time to contact you regarding your skills and experience.

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Employer of the Year, Newbury Best in Business Awards 2023

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Newbury Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number 206077). Registered office: 90 Bartholomew Street, Newbury, West Berkshire, RG14 5EE.

You can verify our registration on the FCA's website.