Inside Sales Engineer

Watlow; Worthing; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Life Assurance

Pension Scheme

Hybrid work pattern

Job summary

Watlow, a global leader in thermal solutions, is hiring an Inside Sales Engineer in Worthing, UK. You will own a defined customer portfolio, drive revenue growth, and coordinate with Direct Sales and Technical Teams.

Responsibilities include qualifying requests, proposing solutions, preparing quotes, and managing orders and logistics to on-time delivery. Fluent English is required.

Qualifications

• Minimum proven hands-on experience in industrial B2B sales.
• Ability to coordinate tailored technical and commercial solutions.
• Strong communication and relationship-building skills.
• Familiarity with CRM/ERP systems and data-driven selling.
• Fluent English in speech and writing.

Responsibilities

• Manage a portfolio of Inside Sales clients and drive revenue.
• Coordinate with Direct Sales, Technical Teams and Shared Services.
• Prepare quotes, apply discounts within limits, check margins.
• Convert quotes to orders and monitor order progression.
• Coordinate order logistics and ensure on-time delivery.
• Collaborate on cross-functional Watlow projects.

Skills

Industrial B2B sales

Solution coordination

Relationship-building

CRM/ERP familiarity

English fluency

Education

Technical education in related field

Tools

CRM/ERP systems

Job description

Watlow is a global leader in technology and manufacturing, offering world-class engineering expertise through innovative thermal products and systems that help our customers thrive. We make a positive impact every day, as our solutions improve people's lives around the world. For over 100 years, we have been developing groundbreaking thermal solutions! Our company values guide us without compromise: always do the right thing, learn and continuously improve, respect everyone, and lead with service and humility.

We are hiring: Inside Sales Engineer

Location: Worthing, UK

The Inside Sales Engineer owns and develops a defined customer portfolio, driving proactive engagement, revenue growth, and customer satisfaction. You'll be the primary commercial contact for your customers, coordinating internal resources and ensuring a seamless experience across the buying cycle - working closely with Direct Sales, Technical Teams and Shared Services.

What You’ll Do

• Manage a portfolio of Inside Sales clients
• Build and maintain lasting relationships with customers
• Act as the primary point of contact for customers
• Manage customer meetings (remotely)
• Provide active support to direct sales

Sales & technical solutions

• Qualify inbound requests
• Analyze customer needs in collaboration with technical teams when necessary
• Propose technical and commercial solutions
• Prepare quotes, set discounts within DOA limits, and check margins and risks
• Convert quotes into orders

Order management & logistics coordination

• Track and manage customer orders through to delivery, ensuring reliability
• Complete contractual, legal, and mandatory documentation
• Place orders for third-party products when necessary and verify order acknowledgments
• Coordinate flows with logistics and supply chain, monitoring the backlog and proactively communicating with customers
• Track invoicing and manage or escalat dispute and incidents

You may also have the opportunity to join cross-functional projects across Watlow.

What You’ll Need To Succeed

• Solid, hands-on experience in industrial B2B sales
• Proven ability to coordinate tailored technical and commercial solutions for customers
• Strong communication and relationship-building skills, with a proactive approach to customer engagement
• Familiarity with CRM/ERP systems, with openness to using AI and digital tools to improve efficiency
• Fluent English (spoken and written)
• Technical education and/or background in industrial manufacturing, thermal solutions, or related technical sectors is a strong advantage

Why join the Watlow team

At Watlow, you'll be part of a global organisation with over 100 years of innovation in thermal technology - working with products that make a real difference across industries worldwide.

We offer a comprehensive range of benefits, including:

• Life Assurance
• Pension Scheme

Working Pattern: Monday to Friday, 7.5 hours/day, 4 days from the office, 1 day of home office per week

Contract Type: Permanent, full-time position

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.