Inside Sales & Customer Service Coordinator

710 Crane Ltd.; Ipswich; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Wellness incentives

Retirement savings

Paid time off

Tuition reimbursement

Performance bonus

Career development

Annual development plan

Job summary

Crane Building Services and Utilities (BSU) within Crane Co. is seeking an Inside Sales Administrator in Ipswich to efficiently handle customer inquiries, process orders in QAD, and coordinate with Supply Chain and Finance for timely delivery and invoicing. Strong communication and organizational skills are essential.

The role emphasizes world-class customer service, collaboration with distributors and area sales managers, and continuous process improvement through CBS and related systems.

Qualifications

• Excellent customer service ethos developed by working in a customer service industry.
• Strong written and verbal communication skills with demanding customers.
• Experience handling customer concerns (complaints) and liaising with multiple functions.

Responsibilities

• Deal with incoming telephone and email enquiries promptly and effectively.
• Input customer orders into QAD; provide pricing and quotations.
• Process customer concerns using Customer Concerns Software with delivery, pricing and invoicing focus.
• Maintain and manage key order books with QAD reports to review sales.
• Expedite orders with Supply Chain and Value Streams/Planners; arrange shipments when required.
• Assist Finance to reduce outstanding invoices and resolve discrepancies.
• Identify leads on new projects; raise requirements through defined channels.
• Provide administrative support and drive process improvements using CBS.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Team player

Excel

Word

Tools

QAD

Customer Concerns Software

CBS

Job description

Crane Building Services and Utilities (BSU) within Crane Co. is seeking an Inside Sales Administrator in Ipswich to efficiently handle customer inquiries, process orders in QAD, and coordinate with Supply Chain and Finance for timely delivery and invoicing. Strong communication and organizational skills are essential.

The role emphasizes world-class customer service, collaboration with distributors and area sales managers, and continuous process improvement through CBS and related systems.