Inside Sales & Customer Care Administrator

Crane Building Services & Utilities; Ipswich; On-site; GBP 26,000 - 34,000; Full time

Job summary

A leading fluid handling solutions provider is seeking two Inside Sales Administrators to join their team in Ipswich. The role involves handling customer inquiries, processing orders using the QAD system, managing customer concerns, and ensuring a high level of customer service. Successful candidates will have a strong customer service background with technical product knowledge and excellent time management skills. This full-time position is essential for supporting various operational aspects and enhancing customer satisfaction.

Qualifications

• Strong background in customer service role, ideally with a technical product.
• Ability to work independently and take initiative.
• Excellent time management and prioritization skills.

Responsibilities

• Handle telephone and email inquiries from customers efficiently.
• Input customer orders accurately into QAD system.
• Process customer concerns regarding delivery and pricing.
• Maintain and manage key customer order books proactively.
• Liaise with shipping departments for order arrangements.

Skills

Customer service experience

Technical product knowledge

Time management

Prioritization skills

Proactive communication

Tools

QAD system

Job description

A leading fluid handling solutions provider is seeking two Inside Sales Administrators to join their team in Ipswich. The role involves handling customer inquiries, processing orders using the QAD system, managing customer concerns, and ensuring a high level of customer service. Successful candidates will have a strong customer service background with technical product knowledge and excellent time management skills. This full-time position is essential for supporting various operational aspects and enhancing customer satisfaction.