Inside Sales Associate

Insight Technology Solutions SL; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Inside Sales Associate to support sales teams and ensure high client satisfaction. The role involves managing sales processes, responding to client queries, and collaborating with internal departments. Applicants should have experience in a fast-paced environment and strong communication skills.

Qualifications

• Experience in a high-performance, target-driven team.
• Proficient in Microsoft Office and familiar with CRM systems.

Responsibilities

• Respond promptly to client queries to optimize sales activities.
• Manage internal sales processes, including order processing and contracts.

Skills

Communication

Time Management

Proactivity

IT Literacy

Education

Business Administration Qualification

Tools

Microsoft Office

CRM Systems

Job description

Job Title: Inside Sales Associate

Location: Sheffield – 2 days a week in office

About us:

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, offering expertise to define, architect, implement, and manage technology today while transforming for tomorrow.

Operations is the heartbeat of Insight. Our passion is to deliver excellence to our teammates, partners, and clients with exceptional results. The Operations function manages the effective planning, organizing, coordinating, and controlling of resources needed to deliver Insight’s solutions by proactively managing people, products, technology, information, and time.

The Client Operations team oversees the full client experience from purchase to payment, including order processing, back-order management, and proactive communication with clients to resolve inquiries and issues. As the client-facing contact, speed and professionalism are vital to ensure positive impressions, enhance the organization’s reputation, and secure repeat business.

The Inside Sales Associate, a key member of the Client Operations team, provides administrative support to sales teams and collaborates with other departments to maintain high client and teammate satisfaction.

Key Responsibilities:

1. Respond promptly to all client queries to optimize sales activities and ensure high service levels.
2. Collaborate with internal departments to ensure timely handling of client requests.
3. Ensure sales team compliance with company policies and procedures.
4. Communicate with distributors, chase, and follow up on orders to ensure timely shipment.
5. Manage internal sales processes, including order processing, contracts, quotes, and renewals.
6. Handle tickets raised, escalate when necessary, and maintain updated information.
7. Manage online catalogues to ensure pricing and parts are current.
8. Contribute data for sales pitches, RFI, and RFPs under guidance.

This list is not exhaustive; additional responsibilities may be assigned as needed.

Skills and Experience Required:

• Experience in a high-performance, target-driven team within a fast-paced environment.
• Relevant professional business administration qualification, accreditation, or certification.
• High proficiency in written and spoken English.
• Proactive, confident communicator.
• Proficient in Microsoft Office (Outlook, Excel, Word) and familiar with CRM systems.
• Excellent time management skills and ability to work independently under tight deadlines.
• Knowledge of current IT products and general IT literacy.
• Articulate, numerate, and able to communicate effectively at all levels.
• Experience working in a diverse, global environment with an understanding of equality, diversity, and inclusion.
• Ability to understand client needs and collaborate effectively.
• Previous sales environment experience.
• Quick learner of new systems/processes; proactive team player and individual contributor.

About Insight:

We believe in empowering our employees to think big and reach their full potential. We offer excellent benefits, a supportive environment, and a high level of autonomy and creativity. Our core values—Hunger, Heart, and Harmony—drive our success and culture.

Application Details:

Insight is committed to diversity and equal opportunity. We encourage applicants from all backgrounds. We aim to contact suitable candidates within five business days. If you do not hear from us, your application was not successful this time.

A full job description will be provided upon application.