Inside Sales Associate U.K.

S&P Global; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Inside Sales Associate to join their European Client Coverage team. This role offers an exciting opportunity to support sales efforts by managing client inquiries and processing sales deals. You will collaborate with various internal teams to enhance customer satisfaction and drive regional sales performance. With a commitment to innovation and diversity, this company fosters a collaborative culture and provides comprehensive benefits along with continuous learning opportunities. If you are passionate about financial services and client support, this role is perfect for you.

Qualifications

• 1+ years in financial services or client support roles.
• Proficiency in MS Office and Salesforce.

Responsibilities

• Respond to inquiries via Salesforce, including licensing and billing.
• Collaborate with internal teams like Finance and Legal.

Skills

Fluency in English

Problem-solving skills

Analytical skills

Customer service

Education

Bachelor’s degree in a related field

Tools

Salesforce

MS Office

Excel

PowerPoint

Tableau

PowerBI

Job description

Join to apply for the Inside Sales Associate U.K. role at S&P Global.

Team Overview
The European Client Coverage team is responsible for the sales and licensing of intellectual property of S&P Dow Jones Indices. Responsibilities include building strong client relationships, prospecting for new index customers, and expanding the company's commercial footprint within the territory. S&P DJI maintains relationships with investment banks, asset managers, ETF issuers, market data consumers, redistributors, insurance companies, proprietary trading firms, exchanges, and other key market participants relying on our indices, research, and commentary.

About The Role
Grade Level (internal use): 08
The European Client Coverage team handles sales/licensing of indices, builds client relationships, and manages sales pipelines. The Inside Sales team supports the regional sales efforts by managing sales leads, client inquiries, Salesforce processing, and strategic projects, working closely with regional sales reps, account managers, and channel managers.

Role
You will support the Client Coverage Team by processing sales requests, cancellations, and amendments, collaborating with Legal, Commercial Data Services, Finance, and Client Services teams.

Advantages For You
Gain a holistic understanding of S&P DJI’s business, support client coverage and channel management, and drive regional sales performance.

Key Responsibilities

1. Partner with Sales to respond to inquiries via Salesforce, including licensing, billing, renewals, client maintenance, and usage reporting.
2. Process sales deals, including orders, opportunities, and negotiations with legal teams.
3. Collaborate with internal teams such as Finance, Product Management, Legal, and Client Services.
4. Work on workflow efficiency projects and strategic initiatives.
5. Enhance customer satisfaction and adoption within existing accounts.
6. Provide weekly updates to Sales Representatives on KPIs and regional initiatives.

Requirements

• Fluency in English; additional European languages (preferably Italian).
• Bachelor’s degree in a related field.
• 1+ years in financial services or client support roles.
• Proficiency in MS Office, Excel, PowerPoint, and Salesforce.
• Strong problem-solving and analytical skills.
• Knowledge of data visualization tools like Tableau or PowerBI is advantageous.

About S&P Global Dow Jones Indices
We provide iconic index solutions backed by expertise across asset classes, with assets linked to our indices exceeding USD 7.4 trillion. We help investors make informed decisions and track market performance worldwide.

What’s In It For You?
We foster a culture of innovation, curiosity, and collaboration, committed to diversity and inclusion. We offer comprehensive benefits, continuous learning opportunities, and a chance to contribute to impactful financial solutions.