Inside Sales & Account Operations Lead

CDW; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CDW is seeking a proactive Account Coordination professional to act as the central point of contact between customers, vendors, and internal teams. You will manage operational performance across quotes, orders, renewals, and service delivery, building strong relationships and delivering consistent, high-quality experiences.

You will develop commercially and technically while contributing to process improvements and customer engagement. Strong organisation and ownership are essential in this role.

Qualifications

• Excellent communication, relationship management, and negotiation skills.
• Strong organisation, prioritisation, and time management capabilities.
• Ability to take ownership and drive issues to resolution.
• Proactive mindset with ability to understand customer needs and recommend solutions.

Responsibilities

• Build and maintain strong relationships with assigned vendors.
• Manage global bids and vendor programmes, including EOL products and policy changes.
• Lead regular cadence calls with vendors and internal Vendor Account Managers.
• Support account mapping activities and negotiate discounts where required.
• Own and lead regular operational cadence calls with customers, focusing on performance and improvements.
• Manage quotes, back orders, renewals, and inventory through structured engagement.
• Build and deliver regular customer reporting and SLA tracking.
• Support customer onboarding, including ServiceTrack onboarding.
• Act as the first point of operational escalation for customer issues.
• Manage catalogue ownership, software and managed service renewals.
• Support high-value and complex quotes and orders to grow attach rates.
• Prepare and support QBRs and customer meetings with the Account Director.
• Establish and maintain customer communication workflows and inbox management.
• Continually improve processes to deliver excellent customer experience.

Skills

Communication

Relationship management

Negotiation

Organization

Time management

Ownership

Conflict resolution

Attention to detail

Teamwork

Positive attitude

Microsoft Office

Tools

Microsoft Office

Job description

CDW is seeking a proactive Account Coordination professional to act as the central point of contact between customers, vendors, and internal teams. You will manage operational performance across quotes, orders, renewals, and service delivery, building strong relationships and delivering consistent, high-quality experiences.

You will develop commercially and technically while contributing to process improvements and customer engagement. Strong organisation and ownership are essential in this role.