Sales Support

CDW UK; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading technology solutions provider as a Sales Support professional. In this role, you'll support customer accounts, manage engagements, and collaborate with various departments to maximize sales and customer satisfaction. This position offers the chance to grow within the company while making a meaningful impact in the IT industry.

Qualifications

• Experience with internal tools like Microsoft Navision and CRM preferred.
• Previous experience in a commercial or administrative role preferred.

Responsibilities

• Prepare quotations and place orders using sales tools.
• Manage customer queries and product returns.
• Collaborate with internal departments and vendors.

Skills

Attention to detail

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Time management

Adaptability

Business acumen

Education

Previous experience in a commercial or administrative role

Tools

Microsoft Navision

CRM

Job description

Join us to apply for the Sales Support role at CDW UK.

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. We’re coworkers, not just employees—supporting our customers and one another. We forge our path forward with a level of commitment that reflects who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission, and be excited about your future. As a Fortune 200 leader, we’re the trusted professionals and technology experts that companies turn to for solving their IT challenges.

About CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education, and healthcare customers globally. A Fortune 500 company and member of the S&P 500 Index, founded in 1984, employing over 15,000 coworkers across the United States, United Kingdom, and Canada. We pride ourselves on “making amazing happen,” grounded in our deep expertise and the CDW Way. Our leadership empowers teams to succeed and move forward together.

Job Summary

The role involves supporting and maintaining customer accounts managed by the Account Director, handling customer engagements to maximize sales and satisfaction. You will liaise with internal departments, vendors, and customers.

Key Responsibilities

1. Prepare quotations for standard and non-standard products
2. Place orders using our sales tools
3. Manage Outlook mailboxes for coworkers and customers
4. Address initial customer queries or issues
5. Handle product returns
6. Provide product information and check specifications
7. Report on back orders and customer requirements
8. Update product and pricing information in ServiceTrack catalogues
9. Collaborate with vendors and partners to develop opportunities
10. Coordinate with internal departments like Customer Services, Credit, and Purchasing
11. Maintain and develop product knowledge as directed by the Account Director
12. Understand vendor promotions and bid processes
13. Assist with holiday cover and coworker training

Qualifications, Skills & Experience

• Attention to accurate reporting
• Understanding of the IT sales channel
• Strong analytical and problem-solving skills
• Experience with internal tools like Microsoft Navision and CRM
• Previous experience in a commercial or administrative role preferred
• Industry product and service knowledge preferred
• Excellent interpersonal and communication skills
• Ability to build rapport with customers, partners, and colleagues
• Strong time management and prioritization skills
• Adaptability to changing tasks and priorities
• Drive, ambition, and business acumen
• Attention to detail
• Ambition to grow within CDW

We make technology work so people can do great things.