Inside Account Manager: Academic & Government Growth

Elsevier; England; On-site; GBP 71,000 - 118,000; Full time

Job summary

Elsevier is seeking an Inside Account Manager to manage a portfolio of academic and government customers, acting as a trusted advisor through the customer lifecycle and driving renewals, adoption, and growth across a defined territory.

You will collaborate with Field Account Managers, product specialists, customer consultants and internal partners to develop long-term relationships with library leaders, researchers, faculty and administrators, while delivering tailored solutions and measurable

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in account management, inside sales, customer success, or consultative B2B sales.
• Experience with academic institutions, libraries, government agencies, or knowledge-based customers preferred.
• Strong consultative selling and relationship management skills.
• Excellent communication and presentation abilities with librarians, researchers, and administrators.
• Proven ability to manage multiple relationships in a fast-paced environment.
• Experience using Salesforce or similar CRM to manage pipelines and forecasts.
• Strong analytical skills to interpret usage, trends, and business needs.
• Negotiation experience on subscription renewals and growth opportunities.
• Collaborative with cross-functional teams to deliver customer-focused solutions.

Responsibilities

• Manage a portfolio of academic and government accounts, building long-term relationships and serving as the primary inside sales contact.
• Drive retention by managing subscription renewals and developing renewal strategies.
• Proactively reach out via phone, email, virtual meetings to strengthen relationships and increase product adoption.
• Understand institutional priorities to recommend solutions aligned with customer objectives.
• Identify opportunities to expand Elsevier's portfolio including journals, ebooks, databases, AI-enabled tools, and workflow solutions.
• Develop pricing proposals, renewal strategies and business cases within pricing and commercial guidelines.
• Manage the complete sales process from opportunity identification through forecasting, proposal development, contract execution, and post-sale follow-up.
• Partner with Field Account Managers to execute strategic account plans and coordinate engagement across complex accounts.
• Collaborate with Product Specialists, Customer Consultants, Marketing and Customer Success to deliver exceptional experiences.
• Maintain accurate account plans, opportunity pipelines, forecasts, and activity in Salesforce and CRM systems.
• Monitor market trends, funding priorities, and competitive activity to identify growth opportunities.
• Meet or exceed renewal, revenue, and growth objectives while maintaining high customer satisfaction.

Skills

Account management

Inside sales

Customer success

Consultative selling

CRM Salesforce

Analytical skills

Stakeholder management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Job description

Elsevier is seeking an Inside Account Manager to manage a portfolio of academic and government customers, acting as a trusted advisor through the customer lifecycle and driving renewals, adoption, and growth across a defined territory.

You will collaborate with Field Account Managers, product specialists, customer consultants and internal partners to develop long-term relationships with library leaders, researchers, faculty and administrators, while delivering tailored solutions and measurable