Solutions Account Manager

Elsevier; City Of London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

Family benefits

Learning & development resources

Job summary

Elsevier in London is seeking a Solutions Account Manager to grow the ANZ portfolio by developing strategic account plans, managing relationships with senior stakeholders, and driving revenue through renewals and upsell opportunities.

You will collaborate with Solutions Engineers, Inside Sales, and CSM teams to translate customer needs into tailored, high-value offerings while representing Elsevier at industry events and maintaining a consultative, international sales approach.

Qualifications

• Minimum 5 years of experience in solution sales.
• Background in life sciences and/or chemistry is advantageous.
• Strong expertise in complex solution selling and consultative sales approaches.
• Ability to operate effectively at operational, tactical, and strategic levels.
• Skilled in building and managing relationships with diverse stakeholders across organisations.
• Excellent verbal and written communication, presentation, and influencing skills.
• Experience working in an international, matrixed organization.

Responsibilities

• Develop account plans across product lines to deliver a cohesive value story and drive revenue.
• Conduct needs analysis, qualify leads, and collaborate with Solutions Engineer and inside sales.
• Prepare for sales meetings with clear target outcomes, negotiate and finalize agreements.
• Post-sales handover to CSM and leverage insights to drive further sales.
• Manage and close renewals on time, maximizing cross-sell and upsell opportunities.
• Represent the company at trade shows, conferences and industry events.

Skills

Solution sales

Life sciences experience

Complex sales

Account management

Strategic planning

Stakeholder management

Communication skills

Presentation skills

International experience

Tools

Clari

Gong

Job description

Solutions Account Manager – ANZ

Are you a sales talent with experience in the life science industry?

Do you enjoy being part of a company that helps accelerate discovery and innovation?

About our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.

About the role

Solutions Account Manager (SAM)– Solutions focus on growing their respective Solutions line through new sales and maintenance / growth of current base (renewals and upsell/cross-sell). SAMs are responsible for establishing and maintaining customer relationships and leveraging internal and external resources to drive growth.

• Pre-sales: Responsible for developing account plans across their respective product lines to deliver a cohesive value story and support revenue goals, including identifying key stakeholders, understanding budget process, SWAT analysis etc.
• Sales: Conducts need analysis and qualifies leads and works with Solutions Engineer and inside sales in the cases of Workflow or other solutions that are sold along with cross functional teams. Prepares for sales meetings using clear target outcomes to negotiate, develop, and finalize agreements, and communicate account information to CSM.
• Post-sales: Follows timely and process driven handover to CSM. Works closely with CSM to leverage insights to drive additional sales activities.
• Renewals: Manages and closes renewals on time and on budget, maximizing opportunities for cross-sell and upsell, with proper early planning and risk assessment managing resources towards minimizing risk. Ensure that uncontested renewals are effectively managed by the Renewals Desk.

Responsibilities

• Achieve revenue targets across a portfolio of scientific databases and solutions.
• Engage customers through a consultative sales approach, translating business needs into tailored solutions aligned with company strategy.
• Develop and execute market-focused sales and account strategies to address the unique needs of customers at all levels.
• Lead annual account planning and drive effective execution against strategic objectives.
• Monitor sales performance and forecasts using tools such as Clari, Gong, and other sales enablement platforms, adjusting plans as needed.
• Collaborate with regional and federal government agencies to develop and advance projects involving scientific databases and solutions.
• Gather and analyze competitive intelligence and market insights to inform go-to-market strategies and support product development.
• Represent the company at trade shows, conferences, and industry events, delivering agreed business outcomes.
• Build and maintain strong relationships with key decision-makers and influencers to support strategic business objectives.
• Integrate insights from customer engagements, market trends, ongoing projects, and technical knowledge to identify opportunities and drive business growth.

Requirements

• Minimum 5 years of experience in solution sales.
• Background in life sciences and/or chemistry is advantageous.
• Strong expertise in complex solution selling and consultative sales approaches.
• Ability to operate effectively at operational, tactical, and strategic levels.
• Skilled in building and managing relationships with diverse internal and external stakeholders, including senior leaders.
• Proven success in expanding business opportunities within existing customer accounts.
• Experience in strategic account planning, with the ability to identify and leverage opportunities across customer organizations.
• Excellent verbal and written communication, presentation, and influencing skills.
• Experience working in an international, matrixed organization.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.