Innovation and Continuous Improvement Senior Project Officer

Neath Port Talbot Council; Sgwâr Afan; Hybrid; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Guaranteed interview scheme for a dis_

Job summary

NPT Pass is seeking an ambitious Innovation and Continuous Improvement Senior Project Officer to join our newly established team. The role leads a portfolio of complex transformation projects, service reviews and improvement initiatives across multiple service areas.

Working closely with senior leaders and partners, you will turn ideas into deliverable solutions, ensuring projects are effectively planned, governed and successfully implemented in a hybrid Port Talbot setting.

Qualifications

• Significant experience managing complex projects, service reviews or improvement programmes.
• Strong project management, governance and risk management skills.
• Experience developing business cases, evaluating options and presenting recommendations to senior stakeholders.
• Excellent analytical and problem-solving abilities, with the confidence to challenge existing ways of working.
• Outstanding communication, facilitation and stakeholder management skills.
• Knowledge of project management, change management and continuous improvement methodologies.
• Excellent ICT and digital skills, with knowledge and competence in Microsoft 365 and the ability to use digital tools to support analysis, project control and communication.

Responsibilities

• Lead and manage complex transformation and improvement projects from concept through to implementation and evaluation.
• Analyse evidence, identify opportunities and develop innovative solutions to improve services and customer outcomes.
• Produce business cases, options appraisals and recommendations that support informed decision-making.
• Facilitate workshops, service reviews and stakeholder engagement activities.
• Support services to identify improvement opportunities through data, customer insight and business intelligence.
• Monitor project performance, risks, benefits and resource requirements to ensure successful delivery.
• Provide professional challenge, advice and support to senior managers and governance boards.
• Work collaboratively with managers, elected members, partners and employees to deliver lasting change.
• Line manage and develop the Special Project Officer, providing clear direction, support and oversight of assigned project activity.

Skills

Project management

Governance

Risk management

Business cases

Data analysis

Stakeholder management

Microsoft 365

Change management

Communication

Education

Bachelor's degree or substantial equivalent experience

Tools

Microsoft 365

Job description

Details of the job are provided below. Further information is available in the Job Description and Person Specification.

Innovation and Continuous Improvement Senior Project Officer

INTERNAL APPLICANTS TO NPT TO APPLY ONLY

2-Year Internal Secondment Opportunity from commencement of role

Location of post: Hybrid Working /Port Talbot Civic Centre

Hours: 37 Full Time

Are you passionate about delivering meaningful change? Do you thrive on improving services, solving complex challenges and helping organisations transform the way they work?

We are looking for an ambitious and highly motivated Innovation and Continuous Improvement Senior Project Officer to join our newly established team and play a key role in delivering the Council's Innovation and Continuous Improvement Programme.

As a Senior Project Officer, you will lead a portfolio of complex projects, service reviews and improvement initiatives that cut across multiple service areas. Working closely with senior leaders, managers and partners, you will turn ideas into deliverable solutions, ensuring projects are effectively planned, governed and successfully implemented.

What You'll Be Doing

As part of our Innovation and Continuous Improvement team, you will:

• Lead and manage complex transformation and improvement projects from concept through to implementation and evaluation.
• Analyse evidence, identify opportunities and develop innovative solutions to improve services and customer outcomes.
• Produce business cases, options appraisals and recommendations that support informed decision-making.
• Facilitate workshops, service reviews and stakeholder engagement activities.
• Support services to identify improvement opportunities through data, customer insight and business intelligence.
• Monitor project performance, risks, benefits and resource requirements to ensure successful delivery.
• Provide professional challenge, advice and support to senior managers and governance boards.
• Work collaboratively with managers, elected members, partners and employees to deliver lasting change.
• Line manage and develop the Special Project Officer, providing clear direction, support and oversight of assigned project activity.

Who We're Looking For

We are seeking someone who can confidently lead change and influence others who has a genuine passion for improvement and innovation.

You will ideally have:

• Significant experience managing complex projects, service reviews or improvement programmes.
• Strong project management, governance and risk management skills.
• Experience developing business cases, evaluating options and presenting recommendations to senior stakeholders.
• Excellent analytical and problem-solving abilities, with the confidence to challenge existing ways of working.
• Outstanding communication, facilitation and stakeholder management skills.
• Knowledge of project management, change management and continuous improvement methodologies.
• Excellent ICT and digital skills, with knowledge and competence in Microsoft 365 and the ability to use digital tools to support analysis, project control and communication.
• A relevant degree or substantial equivalent experience combined with evidence of ongoing professional development.

For an informal discussion, please contact Noelwyn Daniel, Strategic Director - Strategy and Corporate Services ( [e-mail] ) or Angharad Metcalfe Strategic Manager for Innovation and Continuous improvement ( [e-mail] ).

Closing Date: 06 November 2026

Welsh is not required for this role.

Additional Information:

Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.

We offer a guaranteed interview scheme for candidates who have a disability.

We are committed to providing training opportunities and the professional development of all our employees.

We look forward to welcoming you to the Team.