Innovation & AI Operations Coordinator

Macfarlanes LLP; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Macfarlanes LLP is recruiting an Innovation Administrator on a permanent basis to support the Innovation & AI department. The role focuses on day-to-day operations, workload tracking, invoicing, training, documentation, QA, project tracking and data analysis to help deliver client service excellence.

You will work in a collaborative, fast-paced environment, with opportunities to develop skills in legal technology, intranet content management and stakeholder liaison across the firm’s London

Qualifications

• Strong IT skills including Microsoft Outlook, Word, Excel and PowerPoint.
• Accurate typing, spelling, grammar and proofreading.
• Excellent organisational and administrative skills with the ability to prioritise tasks to meet deadlines.
• Strong team working skills and collaborative approach.
• Excellent interpersonal, communication and written skills.
• Excellent attention to detail.
• Forward thinker with a pragmatic can-do attitude and focus on task completion.
• Motivated with a willingness to learn.
• Knowledge of legal technology solutions is desirable.

Responsibilities

• Actively monitoring and updating workload trackers.
• Supporting the team with induction training.
• Managing and processing invoices.
• Supporting the team with firmwide training initiatives.
• Liaising with internal and external stakeholders for basic system administrative support.
• Creating and updating key documentation (user guides, FAQs).
• Supporting quality assurance, e.g. testing new features and workflows.
• Helping monitor and track ongoing projects and budgets.
• Assisting with updating internal intranet content.
• Supporting the team in managing permissions in firm technology solutions.
• Coordinating team communications (internal newsletters and updates).
• Supporting data analysis and development of data visualisations.
• Creating reports for the team (e.g. adoption progress).
• Handling general queries and ad-hoc support for the Innovation & AI department.

Skills

IT skills

Typing accuracy

Organisational skills

Teamwork

Interpersonal skills

Attention to detail

Proactive mindset

Learning mindset

Legal tech knowledge (desirable)

Job description

Macfarlanes LLP is recruiting an Innovation Administrator on a permanent basis to support the Innovation & AI department. The role focuses on day-to-day operations, workload tracking, invoicing, training, documentation, QA, project tracking and data analysis to help deliver client service excellence.

You will work in a collaborative, fast-paced environment, with opportunities to develop skills in legal technology, intranet content management and stakeholder liaison across the firm’s London