Infrastructure Support Specialist - 3rd line

JR United Kingdom; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading London market insurer is seeking a 3rd line Infrastructure Support Specialist to enhance IT operations. This hybrid role involves working with advanced infrastructure technologies, providing technical solutions, and supporting critical systems in a dynamic environment.

Qualifications

• Strong experience with Windows Server and Group Policy.
• Experience with VMware and Azure services required.

Responsibilities

• Plan and deliver infrastructure upgrades and migrations.
• Provide 3rd line technical support and resolve complex issues.
• Document processes and guide best practices.

Skills

VMware

Azure services

Windows 10/11

Citrix

Nutanix

Windows Server

Group Policy

Desktop Operating Systems

Job description

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Infrastructure Support Specialist - 3rd line, London

Client:

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Infrastructure Support Specialist, 3rd line

Salary: £55,000 - £65,000

Location: London, hybrid

A leading London market insurer is looking for a 3rd line Infrastructure Support Specialist to join their team. This role offers the opportunity to work with advanced infrastructure technologies in a dynamic environment, delivering technical solutions and supporting critical IT operations.

Responsibilities:

• Plan and deliver infrastructure upgrades and migrations
• Provide 3rd line technical support, resolving complex issues, and collaborating with IT teams to enhance system performance
• Document processes and guide best practices across the infrastructure function
• Resolve complex issues escalated by 1st and 2nd line engineers
• Implement minor adjustments following change management procedures

Skills and requirements:

• VMware
• Azure services (Device Management, Entra ID, SAML)
• Windows 10/11
• Citrix (Citrix Cloud and Citrix DaaS)
• Nutanix or other Hyper-Converged Infrastructure
• Strong experience in Windows Server, Group Policy, and Desktop Operating Systems