Infrastructure Support Specialist - 3rd line

JR United Kingdom; Slough; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading London market insurer seeks an Infrastructure Support Specialist to provide 3rd line support and deliver infrastructure upgrades in a dynamic environment. Candidates should possess strong skills in VMware, Azure, and Windows systems, with a focus on optimal IT operations.

Qualifications

• Strong experience in infrastructure technologies is essential.
• Experience supporting Windows Servers and Azure services is a plus.

Responsibilities

• Plan and deliver infrastructure upgrades and migrations.
• Provide 3rd line technical support.
• Document processes and guide best practices.

Skills

VMware

Azure services

Windows 10/11

Citrix

Nutanix

Windows Server

Group Policy

Desktop Operating Systems

Job description

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Infrastructure Support Specialist - 3rd line, Slough

Location: Slough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Infrastructure Support Specialist, 3rd line
Salary: £55,000 - £65,000
Location: London, hybrid
A leading London market insurer is looking for a 3rd line Infrastructure Support Specialist to join their team. This role offers the opportunity to work with advanced infrastructure technologies in a dynamic environment, delivering technical solutions and supporting critical IT operations.

Responsibilities:

• Plan and deliver infrastructure upgrades and migrations
• Provide 3rd line technical support, resolving complex issues, and collaborating with IT teams to enhance system performance.
• Document processes, and guide best practices across the infrastructure function.
• Resolve complex issues escalated by 1st and 2nd line engineers.
• Implement minor adjustments while following change management procedures.

Skills and requirements:

• VMware
• Azure services - (Device management, Entra ID, and SAML)
• Windows 10/11
• Citrix - Citrix Cloud and Citrix DaaS
• Nutanix or other Hyper-Converged Infrastructure
• Strong experience in Windows Server, Group Policy, and Desktop Operating Systems