Infrastructure Support Specialist

Thomas Miller; London; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in the insurance sector is seeking an Infrastructure Support Specialist in London. The role entails providing technical support for IT infrastructure while managing upgrades and projects. Candidates should possess strong technical knowledge in areas like virtualization and Azure services. This is a full-time position with a focus on collaborative problem solving and innovative solutions.

Qualifications

• Min. 2 technical certifications in areas like VMware, Microsoft.
• Knowledge of Infrastructure Technologies is essential.

Responsibilities

• Plan and deliver infrastructure upgrades and improvement projects.
• Support 1st and 2nd line staff in issue resolution.
• Document processes and infrastructures accurately.

Skills

Server Virtualisation

Infrastructure Technologies

Azure Services

Group Policy

Windows 10 / 11 support

Citrix technologies

Education

Technical certification in VMware, Cisco, or Microsoft

ITIL Foundation

Job description

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Working Arrangements: Full Time, Monday to Friday, 3x Per/week

Overall Objective of Role:

Responsible for the technical support (3rd line) of the IT Infrastructure; resolving issues and requests, raising and resolving problems and implementing small change.

Main Responsibilities:

• Plan and deliver infrastructure upgrades, migrations, and improvement projects.
• Document processes, solutions, and infrastructure configurations accurately.
• To guide best practice within the engineering function and deliver change to IT infrastructure.
• To support the 1st and 2nd line staff in resolving complex issues
• To provide support to other IT staff
• To provide support and administration of the IT Infrastructure
• To provide IS support to Infrastructure and Application projects.
• To apply small changes in accordance with change management process
• To guide best practice within the engineering function and deliver change to IT infrastructure.

Person Specification:

Technical skills - Essential

• Detailed working knowledge of a broad range of Infrastructure Technologies.
• Server Virtualisation preferably VMware
• Hyper Converged Infrastructure preferably Nutanix
• Azure Services preferably provision of 365 services (Entra ID, device management and SAML authentication)
• Excellent understanding of current Windows Server and Desktop operating systems and Group Policy
• Windows 10 / 11 build and support
• MS SQL Products
• Citrix technologies specifically Citrix DaaS and Citrix Cloud

Educational background or qualifications (if relevant)

• Technical certification in at least 2 of these areas: VMware, Cisco, Microsoft,
• ITIL Foundation or equivalent experience, particularly of Service Operation and Service Transition

Personal Attributes:

• Excellent written, oral, communication and interpersonal skills.
• Able to explain complex matters succinctly.
• Have the ability to adapt to new concepts and understand vendor systems and architecture.
• Able to present ideas in business and user-friendly language.
• Highly self-motivated and able to use own initiative. Excellent analytical and problem-solving skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Be able to work to tight deadlines.
• Experience working in a team-oriented, collaborative environment.
• Demonstrate creative use of technology to deliver innovative solutions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Insurance

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