Service Desk Engineer

Hamilton Barnes ?; Maidenhead; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Career development opportunities

Senior/Project progression pathway

Varied role between service desk and项目

Job summary

Hamilton Barnes is recruiting for a fast-growing, PE-backed MSP based in Maidenhead. The role offers a mix of service desk support and hands-on project delivery, with real variety for engineers who want more than a ticket queue.

You will provide 1st and 2nd line support to a varied client base, deploy and maintain systems, and communicate clearly with end users to resolve issues within SLAs.

Qualifications

• Minimum 2 years' experience in an IT support or MSP environment.
• Full UK driving licence is required.
• Hands-on experience with Microsoft 365 Administration, Intune, and Entra.
• Working knowledge of Active Directory, Windows Server 2012+ and Windows 10+.
• Understanding of networking fundamentals - DNS, DHCP, email routing.
• Understanding of networking technologies including routers and switches.
• Strong communication skills and a customer-first mindset.
• Ability to prioritise a varied workload independently.

Responsibilities

• Providing 1st and 2nd line support to a varied client base.
• Delivering projects both remotely and on site at client locations.
• Managing and resolving tickets in line with SLAs.
• Building, deploying, and maintaining systems for clients.
• Supporting end users with clear, professional communication throughout.

Skills

IT MSP experience

Customer-focused communication

Ability to prioritise workload

Full UK driving licence

Tools

Microsoft 365 Administration

Intune

Entra

Active Directory

Windows Server 2012+

Windows 10+

DNS

DHCP

Email routing

Routers & switches

Job description

We’re recruiting on behalf of a fast-growing, PE-backed Managed Service Provider (MSP) with a cloud-first approach and a genuine commitment to doing IT support properly. Based full-time in Maidenhead, this role offers real variety, splitting your time between service desk support and hands-on project delivery.

If you’re an engineer who wants more than just a ticket queue, and values working somewhere that takes quality seriously, this is worth a look.

Responsibilities:

• Providing 1st and 2nd line support to a varied client base
• Delivering projects both remotely and on site at client locations
• Managing and resolving tickets in line with SLAs
• Building, deploying, and maintaining systems for clients
• Supporting end users with clear, professional communication throughout

Must-Haves:

• Minimum 2 years' experience in an IT support or MSP environment
• Full UK driving licence
• Hands-on experience with Microsoft 365 Administration, Intune, and Entra
• Working knowledge of Active Directory, Windows Server 2012+ and Windows10+
• Understanding of networking fundamentals - DNS, DHCP, email routing
• Understanding of networking technologies including routers and switches
• Strong communication skills and a customer-first mindset
• Ability to prioritise a varied workload independently

What’s on Offer

• Varied role spanning service desk and project work
• Part of a growing MSP with genuine career development opportunities
• Progression Pathway into Senior Support or Project focused roles