Infrastructure Operations Manager

British Heart Foundation; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join one of the UK's largest charities as an Infrastructure Operations Manager. You'll drive operational excellence, manage technology infrastructure, and support your team to deliver impactful results. This hybrid role offers a dynamic environment with opportunities to develop and lead initiatives that enhance the charity's technological capabilities.

Benefits

Flexible working arrangements

Contribution to charity work

Diversity and inclusion initiatives

Qualifications

• Experience of working in an IT security focused role.
• Strong experience in implementing and supporting technology solutions.
• Practical knowledge of securing infrastructure and EUC technology solutions.

Responsibilities

• Drive operational excellence and maintain technology infrastructure.
• Empower and develop team members to enhance capabilities.
• Design and manage lifecycle of infrastructure, focusing on cloud platforms.

Skills

Leadership

Analytical Skills

Problem-Solving

Interpersonal Skills

Communication

Technical Knowledge

Tools

Microsoft Security Stack

Virtualization Technologies (VMWare)

Monitoring Tools (PRTG, SCCM)

Networking Technologies

Backup and Recovery Processes

Job description

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The opportunity

Are you an experienced Infrastructure Operations Manager?

Do you want to be involved in the work of one of the country's largest charities?

As our Infrastructure Operations Manager you'll drive operational excellence, maintain infrastructure, and foster
continuous improvement. Instrumental in ensuring our Technology infrastructure is managed, monitored and supported in a measurable way and is aligned with business expectations.

You'll empower and develop our people providing technical expertise and leadership. You'll also support your team in building their capabilities and their development using the skills, tools, and standard approaches needed in delivering excellence and value to the business.

Possessing in-depth knowledge of implementation, review and maintenance of the organisation's technology infrastructure, interfacing closely with the business to understand and support their needs, you'll drive efficiencies and assist in the design and lifecycle management of the infrastructure across the organisation encompassing physical, virtual and with a continued focus on cloud platforms and associated stack technologies.

About you

You'll have strong technical knowledge and practical experience of the following:
o Microsoft on-prem and cloud stack (AD/AzureAD, Server/Client OSes, Exchange Hybrid, M365, Intune)
o Microsoft Security stack tools(Defender, Security and Compliance, Purview)
o Virtualisation Technologies (VMWare)
o Networking Technologies (LAN/WLAN, WAN/MPLS)
o Storage Management (physical SAN and software-defined)
o Monitoring and management tools (PRTG, SCCM, intune)
o Backup, restore and business recovery processes
o Security Technologies (Firewalls / VPN / Malware Protection / Email & Web Filtering)

With practical experience of securing and hardening above platforms and use of vulnerability management systems, you'll also have exposure to SIEM/XDR/MDR systems and knowledge and practical experience of Service Management tools.

You'll have significant experience of implementing and supporting Infrastructure technology solutions, as well as practical experience of Security stack systems including but not exclusively vulnerability management. With experience of securing Infrastructure and EUC technology solutions including Servers, PC's, Laptops and Tablets (including Kiosk mode), you'll have previous knowledge of documenting technical implementations and transitioning to support teams.

You'll also have the following skills and knowledge:
• Experience of working in an IT security focused role
• Strong leadership skills able to inspire others
• Strong interpersonal and relationship building skills
• Excellent analytical and problem-solving abilities, to identify and fix issues
• Able to triage and diagnose end user issues efficiently
• Able to remain calm under pressure and focused on tasks
• Knowledge of prioritisation and escalation techniques
• A team player, able to encourage others and take a lead where necessary
• An organised approach to work
• Progressive and keen to improve and develop skills and knowledge of self and team
• A proactive approach to delivering a timely response and solutions for customers
• Excellent communication skills, able to explain technical information to non-technical service users
• A recognition of the need to freely share knowledge
• A flexible approach with a "can do" attitude and willingness to work outside of normal hours if there is a requirement

Working arrangements

This is an 18-month fixed term contract with the start date being as soon as possible.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About Us

Our people are at the heart of everything we do. By funding research across six decades, we've helped keep millions of hearts beating and millions of families together. We're investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

First stage interviews will be a short one-way video interview; successful candidates will then be invited to an interview w/c 14th July.

How to apply

It's quick and easy to apply for a role at the BHF. Just click on the apply button below. All you'll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us