Senior IT Infrastructure Operations Manager

Salt; London; On-site; GBP 64,000; Full time

Job summary

A leading company in the Health and Human Services industry is seeking a Senior IT Operations Manager. This strategic role involves overseeing IT infrastructure and security, leading teams, and implementing technology transformation projects. Ideal candidates will have strong leadership experience and a proven track record in managing complex IT operations, particularly in a hybrid environment.

Qualifications

• Proven experience in a senior IT operations role.
• Hands-on experience delivering infrastructure and cloud transformation projects.
• Strong leadership skills managing multi-disciplinary teams.

Responsibilities

• Lead and mentor IT teams for operational excellence.
• Oversee daily IT operations to ensure high availability and performance.
• Manage transitions of IT services from MSP to in-house.

Skills

Leadership

Cloud Transformation

Cyber Security

Stakeholder Management

Service Desk Management

Education

Certifications in ITIL

Microsoft Azure Certification

Job description

Senior IT Infrastructure Operations Manager

Senior IT Infrastructure Operations Manager

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This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Approved NHS Alliance and Crown Commercial Service Framework RM6277 Supplier

Overview:

We are seeking a dynamic and experienced Senior IT Operations Manager to lead and develop our internal IT operations, overseeing infrastructure, service desk, and the delivery of key technology transformation projects. You will manage a Helpdesk Lead (with a team of 5) and an Infrastructure Lead (with a team of 3), ensuring the consistent delivery of robust, secure, and scalable IT services across the business.

This role will be pivotal in driving the housing of our MSP-managed infrastructure in-house, resetting and rebuilding our Azure environment, embedding cyber security practices, and supporting business-as-usual (BAU) operations.

Key Responsibilities:

• Leadership & People Management
• Lead and mentor the Helpdesk and Infrastructure teams through their respective leads.
• Ensure effective resource planning, performance management, and development across the teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Operational Management
• Oversee daily IT operations, ensuring high availability, performance, and user satisfaction.
• Manage escalations and prioritisation of support issues.
• Monitor and report on key operational metrics (e.g. SLAs, uptime, incident response).
• Project Delivery
• Lead the transition of managed services infrastructure and service desk from MSP to in-house.
• Oversee the reset and rebuild of the Microsoft Azure environment to align with best practices.
• Ensure successful planning and delivery of IT transformation and improvement projects.
• Cyber Security & Governance
• Embed cyber security practices into operational and project workflows.
• Collaborate with relevant stakeholders to ensure compliance with policies, standards, and regulations (e.g. ISO27001, Cyber Essentials).
• Manage risk assessments, vulnerability management, and incident response processes.
• Stakeholder Engagement
• Act as a senior point of contact for internal stakeholders regarding IT operations and service delivery.
• Work closely with other business units to understand their IT needs and translate them into actionable initiatives

Skills & Experience Required:

• Proven experience in a senior IT operations or service delivery role, ideally within a hybrid in-house/MSP environment.
• Strong leadership skills with experience managing multi-disciplinary teams.
• Hands-on experience delivering infrastructure and cloud transformation projects, particularly within Microsoft Azure.
• In-depth understanding of service desk management, ITIL processes, and BAU service delivery.
• Demonstrable experience embedding cyber security best practices in an operational setting.
• Excellent communication, stakeholder management, and vendor negotiation skills.
• Experience in public sector, housing, or regulated environments.
• Certifications in ITIL, Azure

This is an exciting opportunity to take ownership of critical IT functions during a transformative period of growth and modernisation.

If you're a strategic yet hands-on leader ready to make a tangible impact, we’d love to hear from you.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

• Industries

  Health and Human Services

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