Infrastructure Manager - End User Compute Lead

Royalmailgroup; Sheffield; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Infrastructure Manager to lead End User Compute initiatives. In this pivotal role, you will manage a vast network of users and devices, ensuring seamless operations across the organization. Your expertise in End User Compute technologies and strong stakeholder communication will be essential as you oversee critical updates and security measures. This dynamic position offers a competitive salary, a generous bonus structure, and the flexibility of hybrid working arrangements. Join a forward-thinking team committed to innovation and excellence in technology service delivery.

Benefits

Competitive Salary

18% Bonus

Car allowance

Leading Pension Scheme

Hybrid Working

Private Healthcare

25 days holiday

Qualifications

• Expertise in End User Compute technologies and managing large organizations.
• Experience with project alignment, financial advising, and stakeholder communication.

Responsibilities

• Manage Microsoft OS Gold Image and coordinate hardware refreshes.
• Deploy Annual Microsoft Evergreen OS Updates and handle Monthly Security Patching.

Skills

End User Compute technologies

Microsoft W11

SCCM

ServiceNow platform

Stakeholder communication

ITIL Foundation certification

Job description

Role Title: Infrastructure Manager - End User Compute Lead

Location: Sheffield, Pond Street (Hybrid)

Grade: SNA / Band 9

As the Infrastructure Manager working as part of the Technology Service Delivery Team at RMG, you will be responsible for managing 35,000 connected users and 21,500 end user devices, including laptops and desktops, across RMG’s nationwide infrastructure estate. You will work cross-functionally with various technology teams and manage multiple outsourced suppliers to deliver projects and services.

You’ll oversee Annual Evergreen OS Feature upgrades, monthly patching, application packaging, zero-day browser vulnerabilities, and other responsibilities within a large user estate. This role is dynamic and business-critical!

What will you do?

• Manage Microsoft OS Gold Image
• Coordinate hardware refreshes of laptops and desktops
• Deploy Annual Microsoft Evergreen OS Updates
• Handle Monthly Security Patching
• Manage Application Packaging and deployment via SCCM
• Build relationships with colleagues across Service Management, Architecture, Cyber, and outsourced providers
• Proactively manage security, risk, and compliance
• Approve Incident, Request, and Change Management processes

What skills and experience should you have?

• Expertise in End User Compute technologies (e.g., Microsoft W11, SCCM, Browsers, M365)
• Experience with ServiceNow platform
• Experience in project alignment and financial advising
• Experience supporting large organizations and communicating with Senior Leadership
• Experience managing End User via telemetry, persona management, and automation/self-service
• Clear stakeholder communication skills
• Energetic, collaborative, and enthusiastic about delivery
• ITIL Foundation certification

What we offer you…

• Competitive Salary
• 18% Bonus
• Car allowance
• Leading Pension Scheme
• Hybrid Working (2-3 days in office)
• Private Healthcare
• 25 days holiday (plus options to buy more)
• Many more benefits!

Interview process and next steps…

We aim to move quickly. Successful applicants will discuss a two-stage interview process with our recruitment team.

Royal Mail values diversity and inclusion and is committed to supporting adjustments during the application process. Please specify any needs in your application.

Learn more about us at: https://www.internationaldistributionsservices.com/en/about-us/

For CV and interview guidance, access our online courses: ‘CV Guidance’ and ‘Interview Skills’ on SuccessFactors.

Before applying, please review the eligibility criteria carefully to ensure suitability.