Infrastructure Manager - End User Compute Lead

Royal mail; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une grande société de services technologiques recherche un Infrastructure Manager pour superviser la gestion des utilisateurs finaux en hybridation. Le candidat sera responsable de 35,000 utilisateurs et 21,500 appareils, tout en collaborant avec diverses équipes pour assurer des livraisons réussies. Ce rôle exige une expérience solide dans la gestion de l'infrastructure informatique et une excellente communication avec les parties prenantes.

Qualifications

• Expérience dans la gestion de projets alignés avec des conseils sur les finances.
• Communication avec les équipes de direction senior.
• Gestion des services informatiques pour de grandes organisations.

Responsibilities

• Gérer 35,000 utilisateurs connectés et 21,500 dispositifs.
• Coordonner le rafraîchissement matériel des ordinateurs.
• Surveiller les mises à jour de sécurité mensuelles.

Skills

ServiceNow

Gestion des utilisateurs finaux

Excellentes compétences en communication

Collaboration

Job description

Role Title: Infrastructure Manager - End User Compute Lead

Location: Sheffield, Pond Street (Hybrid)

As the Infrastructure Manager working as part of the Technology Service Delivery Team at RMG, you will be responsible for managing 35,000 connected users and 21,500 end user devices, including laptops and desktops, across RMG's nationwide infrastructure estate. You will work cross-functionally with various technology teams and manage multiple outsourced suppliers to deliver projects and services across RMG's end user estate.

What will you do?

• Manage Microsoft OS Gold Image
• Coordinate hardware refresh of laptops and desktops through an established delivery process
• Deploy annual Microsoft Evergreen OS updates to a 21,500-user estate
• Oversee monthly security patching
• Package and deploy applications via SCCM
• Build strong relationships with colleagues across Service Management, Architecture, and Cybersecurity
• Manage relationships with outsourced providers
• Proactively manage security, risk, and compliance across the End User estate
• Handle incident, request, and change management approvals

What skills and experience should you have?

• Experience with the ServiceNow platform
• Experience aligning projects and advising on business case financials
• Experience supporting large organizations and communicating with Senior Leadership Teams
• Experience managing End User Computing via telemetry, persona management, and automation/self-service
• Excellent communication skills with stakeholders, business colleagues, suppliers, and technology teams regarding EUC activities
• A natural collaborator, energetic, and enthusiastic about cross-functional delivery