Infrastructure Engineer / IT Support Engineer (AWDO-P15281) in Burnley)

AWD online; Burnley; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Flexi time scheme

Three extra days’ leave at Christmas

Holiday purchase scheme

Cashback healthcare plan

Job summary

AWD online is seeking an Infrastructure Engineer / IT Support Engineer to join the team in Burnley. You will blend infrastructure projects with complex technical support across client environments.

The role focuses on delivering server, cloud, Microsoft 365 and network initiatives, owning escalations and sharing knowledge with colleagues. Flexible working and career development are part of the package.

Qualifications

• Essential: BTEC/NVQ Level 3 in Computing (or equivalent) or demonstrable experience.
• Essential: Willingness to work towards Microsoft certifications.
• Essential: Customer-facing 2nd/3rd line support including supporting 1st/2nd line colleagues.
• Essential: Windows, Microsoft 365 and Windows Server administration incl. Active Directory, DNS, DHCP, Group Policy, file/print services and Hyper-V or another hypervisor.
• Essential: Business network configuration incl. switching, VLANs, firewalls, VPNs and Wi-Fi.
• Essential: End-to-end server migration delivery incl. planning, cutover and handover.
• Essential: Complex issue resolution using root cause analysis and clear documentation.
• Essential: Clear communication with technical and non-technical audiences.
• Essential: Logical, methodical and calm approach to planned work and urgent customer needs.
• Essential: Reliable, accountable and able to work independently and in a team.
• Essential: Able to commit to a predominantly office-based role in Burnley.
• Essential: Car driver for client-site travel, or alternative transport for IT equipment.

Responsibilities

• Deliver and configure infrastructure, cloud services, Microsoft 365, Azure IaaS and software.
• Deliver server upgrades and migrations, including on-premises to Azure IaaS and SharePoint/OneDrive.
• Design, install and configure switching, VLANs, firewalls, VPNs and Wi-Fi.
• Lead or support installations, migrations and client onboarding, documenting lessons learned.
• Own escalated server, network, Microsoft 365 and Azure issues through root cause and resolution.
• Advise clients, mentor colleagues and contribute to knowledge articles.
• Apply cybersecurity best practices and implement endpoint management, backup and disaster recovery.
• Maintain project documentation and support automation, integrations and improvements.
• Assist with scoping, quotations and occasional project-related sales, marketing and networking.

Skills

Customer-facing support

Windows Server admin

Network configuration

Server migrations

Root cause analysis

Documentation

Communication skills

Team player

Education

BTEC/NVQ Level 3 in Computing

Tools

Hyper-V

Active Directory

DNS

DHCP

PowerShell

SharePoint

OneDrive

Job description

Infrastructure Engineer / IT Support Engineer

Join an IT team delivering infrastructure and cloud projects with support. It suits someone confident with Windows, Microsoft 365, networks and server migrations who enjoys ownership, problem-solving and client contact.

This role is known as an IT Projects Engineer within the business.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Projects Engineer, IT Project Engineer, IT Systems Engineer, Systems Engineer, Technical Support Engineer, 3rd Line Support Engineer, Network Engineer, Infrastructure Support Engineer, IT Engineer

Benefits include flexible working, healthcare, extra Christmas leave and career development.

SALARY: £32,000 - £37,000 per annum (depending on experience) + Benefits

LOCATION: Burnley, Lancashire

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

An excellent opportunity is available to combine infrastructure projects with complex technical support.

Across client environments, the Infrastructure Engineer / IT Support Engineer will deliver server, cloud, Microsoft 365 and network projects and own complex escalations.

The Infrastructure Engineer / IT Support Engineer will work with technical leaders and clients, sharing knowledge and improving standards.

With modern equipment and development support, the Infrastructure Engineer / IT Support Engineer can contribute across project delivery, service quality and improvement.

DUTIES

Your duties as the Infrastructure Engineer / IT Support Engineer include:

• Infrastructure and Cloud Delivery: Deploy and configure infrastructure, cloud services, Microsoft 365, Azure IaaS and software
• Server Migrations: Deliver server upgrades and migrations, including on-premises to Azure IaaS and files to SharePoint or OneDrive
• Network Implementation: Design, install and configure switching, VLANs, firewalls, VPNs and Wi-Fi
• Project Delivery: Lead or support installations, migrations and client onboarding, documenting lessons learned
• Complex Support: Own escalated server, network, Microsoft 365 and Azure issues through root cause and resolution
• Technical Guidance and Knowledge Sharing: Advise clients, mentor colleagues and contribute to knowledge articles
• Security and Resilience: Apply cybersecurity best practice and implement endpoint management, backup and disaster recovery solutions
• Documentation and Improvement: Maintain project documentation and support automation, integrations and technical improvements
• Commercial Support: Assist with scoping, quotations and occasional project-related sales, marketing and networking

CANDIDATE REQUIREMENTS

ESSENTIAL

• BTEC/NVQ Level 3 in Computing (or equivalent), or equivalent demonstrable experience
• Willingness to work towards Microsoft certifications
• Customer-facing 2nd/3rd line support, including supporting 1st/2nd line colleagues
• Windows, Microsoft 365 and Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, file/print services and Hyper-V or another hypervisor
• Business network configuration, including switching, VLANs, firewalls, VPNs and Wi-Fi
• End-to-end server migration delivery, including planning, cutover and handover
• Complex issue resolution using root cause analysis and clear documentation
• Clear communication with technical and non-technical audiences
• Logical, methodical and calm approach to planned work and urgent customer needs
• Reliable, accountable and able to work independently and in a team
• Able to commit to a predominantly office-based role in Burnley
• Car driver for client-site travel, or alternative means of transporting IT equipment

DESIRABLE

• Microsoft certifications such as AZ-104, MS-102 or MD-102
• Intune, Entra Cloud Sync, Azure Virtual Desktop and advanced Microsoft 365
• SharePoint or OneDrive migration tools and PowerShell scripting
• Unifi, DrayTek or similar equipment, plus public DNS or domain management
• Apple Mac support and AI-assisted troubleshooting

BENEFITS

• Flexi time scheme
• Three extra days’ leave at Christmas
• Extra holidays earned after three years+ service
• Holiday purchase scheme
• Cashback healthcare plan with optical and dental care
• Generous company pension scheme
• Bonuses for high performance
• ThinkPad laptop with dock and dual screens
• Remote working equipment provided where required
• PSA and RMM software, including custom-built PSA, NinjaRMM and ScreenConnect
• Ongoing individual performance plans and annual career development reviews
• NVQ Level 3 and degree-level apprenticeship opportunities
• Opportunities to study for additional professional qualifications
• Internal promotion policy
• Friendly atmosphere, low staff turnover, Christmas parties and charity events
• Tea, frothy coffee and fruit juice provided

JOB REF: AWDO-P15281