Infrastructure & Cloud Projects Engineer – Remote Friendly

AWD online; Burnley; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Flexi time scheme

Three extra days’ Christmas leave

Extra holidays after 3 years

Company pension

Job summary

AWD online is seeking an Infrastructure Engineer / IT Support Engineer to join a team delivering infrastructure and cloud projects with client contact. You will own complex escalations and contribute to documentation, with duties spanning server migrations, M365, Azure IaaS, and network implementations.

Your role blends project delivery with hands-on technical support, working with leaders and clients to improve standards and service quality. Burnley-based, with flexible benefits.

Qualifications

• BTEC/NVQ Level 3 in Computing (or equivalent) or demonstrable experience.
• Willingness to work towards Microsoft certifications.
• Customer-facing 2nd/3rd line support experience.
• Windows, Microsoft 365 and Windows Server administration incl. AD, DNS, DHCP, GP, Hyper-V.
• Business networking with switches, VLANs, firewalls, VPNs and Wi‑Fi.
• Strong problem-solving with root cause analysis and clear docs.

Responsibilities

• Infrastructure and Cloud Delivery: Deploy and configure infrastructure, cloud services, M365, Azure IaaS.
• Server Migrations: Plan and execute on-premises to Azure migrations; SharePoint/OneDrive transfers.
• Network Implementation: Design and implement switching, VLANs, firewalls, VPNs, Wi‑Fi.
• Project Delivery: Lead or support installations, migrations, onboarding, document learnings.
• Complex Support: Own escalations through root cause and resolution.
• Documentation and Knowledge Sharing: Update docs and contribute to articles.

Skills

2nd/3rd line support

Windows admin

Microsoft 365 admin

Active Directory

DNS

DHCP

Group Policy

Hyper-V

Server migrations

Networking basics

Troubleshooting

Customer-facing

Driving

Server migration delivery

Problem solving

Education

BTEC/NVQ Level 3 in Computing

Tools

Intune

Azure Virtual Desktop

PowerShell scripting

SharePoint/OneDrive migration tools

Job description

AWD online is seeking an Infrastructure Engineer / IT Support Engineer to join a team delivering infrastructure and cloud projects with client contact. You will own complex escalations and contribute to documentation, with duties spanning server migrations, M365, Azure IaaS, and network implementations.

Your role blends project delivery with hands-on technical support, working with leaders and clients to improve standards and service quality. Burnley-based, with flexible benefits.