Infrastructure Engineer - 3rd-Line Support for Reliability

ANS Group; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

ANS Group is looking for an experienced infrastructure engineer to support our core platform, ensuring high availability, robust security and peak performance for customers across enterprise and multi-tenant environments. You will work closely with the infrastructure team to understand systems, plan improvements and drive reliability.

As a key escalation point, you’ll own complex issues, coordinate patching and firmware upgrades, and collaborate with vendors to guarantee smooth integration and

Qualifications

• Experience as infrastructure engineer in enterprise or multi-tenant environments.
• Hands-on with VMware 7+ and above.
• Familiar with SAN storage technologies (3par, Nimble, NetApp, Dell) and NAS/SAN concepts.
• Strong diagnostic and troubleshooting skills; on-call readiness and documentation skills.

Responsibilities

• Act as 3rd line escalation point for the eCloud platform and assist the wider team in resolving complex issues
• Proactively monitor systems, addressing performance or stability issues before impact to customers
• Collaborate with other technical teams to deliver a high-quality support experience across our platforms
• Take ownership of escalations with vendors, driving issues through to resolution
• Ensure platform stability and security through regular patching, firmware upgrades, and system maintenance
• Support capacity planning and help prepare the platform for future growth
• Carry out platform audits and health checks to maintain performance and compliance
• Create and maintain clear, high-quality technical documentation and processes
• Build strong working relationships across technical and commercial teams
• Support change, incident management and CAB processes in line with ANS standards
• Assist senior platform engineers with the delivery of platform improvements and infrastructure changes
• Occasionally support out-of-hours work for critical updates or platform changes

Skills

VMware 7+

SAN storage

Networking

Powershell

Documentation

NSX 3.0+

Cisco UCS

On-call readiness

Security clearance eligibility

Tools

VMware vSphere

Job description

ANS Group is looking for an experienced infrastructure engineer to support our core platform, ensuring high availability, robust security and peak performance for customers across enterprise and multi-tenant environments. You will work closely with the infrastructure team to understand systems, plan improvements and drive reliability.

As a key escalation point, you’ll own complex issues, coordinate patching and firmware upgrades, and collaborate with vendors to guarantee smooth integration and