Infrastructure Engineer (3rd Line)

Next2IT Ltd; Stafford; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Next2IT Ltd is seeking a senior escalation point on our service desk to tackle complex issues and drive engineering work across client environments. You'll move from root-cause analysis to architectural migrations and cloud implementations, with exposure to FortiGate, UniFi, VMware, Linux and more.

We value being vendor-independent, offering variety and autonomy to decide the best tech stack. You'll mentor junior engineers and participate in on-call rotation for 24×7 clients.

Qualifications

• Senior escalation point with service desk experience and strong incident handling.
• 2) Experience delivering migrations, networks, virtualization and cloud projects.
• 3) Hands-on Microsoft 365 and Azure administration.

Responsibilities

• Act as the final technical escalation for the service desk, owning complex incidents through to root cause
• Design, implement and document infrastructure projects: migrations, networks, virtualisation, cloud
• Administer and improve client environments across Microsoft 365, Azure, Windows Server and networking
• Mentor 1st and 2nd line engineers and raise the technical bar across the team
• Take part in the on-call rota supporting our 24×7 clients

Skills

Incident escalation

Infrastructure design

Azure

Microsoft 365

VMware

Networking

Linux

FortiGate

UniFi

On-call support

Tools

FortiGate

UniFi

VMware

Windows Server

Azure

Job description

This is the senior escalation point on our service desk and the engineering muscle behind our project work. One day you're getting to the bottom of a problem two other engineers couldn't crack, the next you're designing and delivering a migration, a network refresh or an Azure environment for a client who'll know you by name. We're vendor-independent, so you won't be boxed into one stack. Microsoft 365 and Azure sit alongside FortiGate, UniFi, VMware, Linux and whatever else the right answer happens to be. If you like variety and being trusted to make the call, this is that job.

Responsibilities

• Act as the final technical escalation for the service desk, owning complex incidents through to root cause


• Design, implement and document infrastructure projects: migrations, networks, virtualisation, cloud


• Administer and improve client environments across Microsoft 365, Azure, Windows Server and networking


• Mentor 1st and 2nd line engineers and raise the technical bar across the team


• Take part in the on-call rota supporting our 24×7 clients