Infrastructure Engineer

Waterstons Limited; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT services seeks an experienced IT Support professional to manage client infrastructure and enhance IT environments. This role offers opportunities for growth with benefits like unlimited holidays, flexible working, and supported professional development. Ideal for individuals with excellent problem-solving skills and a strong technical understanding.

Benefits

Unlimited holiday allowance

Competitive salary

EV car scheme

Room to grow with supported development opportunities

Enhanced family policies

Company sick pay

Private medical insurance

Flexible benefits

Qualifications

• 1-3 years' experience in IT support or project delivery.
• Customer-focused mindset with a commitment to excellent service.
• Solid technical understanding of infrastructure, including networking, hardware, software, and security.

Responsibilities

• Manage and maintain client IT infrastructure, including servers, networks, and hardware.
• Implement and monitor security measures to protect client systems.
• Provide timely technical support to resolve user issues.

Skills

Interpersonal skills

Communication skills

Problem-solving

Analytical skills

Customer focus

Technical understanding

Job description

A bit about us

At Waterstons, we don't just build technology-we create meaningful business transformations. With a global presence spanning the UK and Australia, we partner with businesses to unlock their full potential through innovative solutions.

Our clients tell us our people are our greatest strength, and who are we to disagree? That's why we invest in our team with unlimited holidays, flexible working, and private healthcare-because we believe the best work happens when people feel valued.

Did we also mention that we've been awarded Gold Investors in People for a fourth consecutive time?

What You'll Be Doing

You have the power to transform a reactive, chaotic IT service into an empowering solution that adds genuine value to our clients' businesses and their IT infrastructure. Our primary objective is to enhance and mature our clients' IT environments by providing transparent risk assessments and proactive assistance. We work with a wide variety of clients, providing bespoke support services and technical escalation routes. You'll be involved in supporting our clients' IT infrastructure on a day-to-day basis, this could be from our London office, working directly onsite with our clients or quite often a mixture of both

Your Day-to-Day

• Manage and maintain client IT infrastructure, including servers, networks, and hardware
• Support and understand clients' business-critical systems to ensure productivity
• Install, configure, and manage operating systems and applications across environments
• Implement and monitor security measures to protect client systems
• Oversee software and application maintenance, upgrades, and performance
• Contribute to IT strategies that align with client goals and improve efficiency
• Provide timely technical support to resolve user issues

What we're looking for

If some (or most) of the following sound like you, we'd love to hear from you:

• 1-3 years' experience in an IT support or project delivery role
• Strong interpersonal and communication skills
• Customer-focused mindset with a commitment to excellent service
• Solid technical understanding of infrastructure, including networking, hardware, software, and security
• Problem-solving and analytical skills with the ability to troubleshoot technical issues
• Positive, can-do attitude and willingness to adapt to varied tasks
• Eagerness to learn and develop professionally

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

• A healthy work life balance with flexible and agile working being the norm
• Unlimited holiday allowance
• EV car scheme (salary sacrifice)
• Rest days
• Room to grow with supported development opportunities and sponsored training
• Enhanced family policies
• If you ever need it, company sick pay and life assurance
• Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
• Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

We require a security check to be carried out on all colleagues due to the nature of some of our clients' industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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