Infrastructure Analyst — Cloud & SD-WAN Delivery (Flexible)

Hill Dickinson LLP; Liverpool; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Flexible working

Top Ten Employer for Working Families

Job summary

Hill Dickinson LLP is seeking an Infrastructure Analyst to join the IT - Infrastructure team in Liverpool or Manchester. You will help deliver the consolidation and upgrade roadmap, own technical delivery of projects, and work with the latest technologies, including SD-WAN, SD-DataCentre, and cloud migrations.

The role reports to the Service Delivery Manager/Applications Support Team Lead, offers training on emerging tech, and relies on collaboration with enterprise architecture, PMO, and

Qualifications

• Demonstrated experience with VMware management and maintenance.
• Strong knowledge of Microsoft Azure and Entra configurations.
• Solid Windows Server administration across 2016/2019/2022.
• Networking fundamentals, routing and basic switch configuration.
• Understanding of DR/HA strategies and RPO/RTO concepts.
• Experience with AD, DNS, DHCP, Sites/Services and replication.
• Familiarity with monitoring and alerting using SolarWinds.
• Knowledge of telephony systems and SIP routing.

Responsibilities

• Develop and maintain Operational Infrastructure / IT Systems across UK and International offices.
• Support corporate goals aligned with IT Roadmap and project delivery.
• Provide technical guidance to Project Managers during lifecycle from RFP to BAU.
• Escalate and mentor Infrastructure Analysts on complex issues.
• Adopt changes defined by the IT Project Roadmap.
• Uphold IT policies for service delivery, hardware, software procurement and sourcing.
• Collaborate with IT teams to implement the IT vision and strategy.
• Transfer knowledge to Infrastructure Analysts and Service Desk to reduce repetitive tasks.
• Create and maintain design docs, test plans and recovery methods.

Skills

VMware

Azure Entra

Windows Server

Networking

Disaster Recovery

Active Directory

DNS/DHCP

Monitoring (SolarWinds)

SIP Telephony

Change Management

Troubleshooting

Education

ITIL v3 Foundation

AZ-900

AZ-104

AZ-700

Tools

SolarWinds

Zscaler

FortiGate

Aruba

Hyper-V

Exchange Online

Job description

Hill Dickinson LLP is seeking an Infrastructure Analyst to join the IT - Infrastructure team in Liverpool or Manchester. You will help deliver the consolidation and upgrade roadmap, own technical delivery of projects, and work with the latest technologies, including SD-WAN, SD-DataCentre, and cloud migrations.

The role reports to the Service Delivery Manager/Applications Support Team Lead, offers training on emerging tech, and relies on collaboration with enterprise architecture, PMO, and