Infrastructure Analyst

Synergy Resourcing Solutions Limited; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Synergy Resourcing Solutions Limited in London or Ipswich is recruiting an Infrastructure Analyst to join a small infrastructure and networking team responsible for a multi-site technology environment. This hands-on role covers infrastructure support, troubleshooting, incident resolution and project delivery across core networking and virtualized platforms.

You will gradually take on greater ownership of projects and technical improvements, with occasional travel between offices.

Qualifications

• Foundational networking knowledge and virtualization experience.
• Practical experience supporting IT infrastructure and incident resolution.
• Ability to investigate problems independently and communicate clearly.

Responsibilities

• Support LAN, WLAN, VPN and network infrastructure
• Maintain virtualised server infrastructure
• Troubleshoot infrastructure incidents across multiple platforms
• Monitor services and identify recurring issues
• Assist with infrastructure changes, upgrades and projects
• Collaborate with internal teams and third-party providers
• Maintain technical documentation

Job description

We are recruiting an Infrastructure Analyst to join a small infrastructure and networking team supporting a multi-site technology environment. This is a hands on role combining infrastructure support, troubleshooting, incident resolution and project delivery. You'll work across core networking and virtual infrastructure whilst gradually taking on greater ownership of projects and technical improvements.

Hybrid | 3 days in the office | London or Ipswich

Key responsibilities will include:

• Supporting LAN, WLAN, VPN and wider network infrastructure
• Maintaining virtualised server infrastructure
• Troubleshooting infrastructure incidents across multiple platforms
• Monitoring services and identifying recurring issues
• Supporting infrastructure changes, upgrades and improvement projects
• Collaborating with internal technical teams and third-party providers
• Maintaining accurate and up-to-date technical documentation

We're looking for someone with solid foundational knowledge of networking and virtualisation, alongside practical experience supporting IT infrastructure. You should be comfortable investigating technical problems independently, working calmly during incidents and communicating clearly and professionally with colleagues and suppliers.

Experience with technologies such as Cisco, Meraki, Nutanix, VMware or Hyper-V would be beneficial, but specific vendor experience is less important than a strong understanding of the underlying technology.

There will be occasional travel between offices and satellite office locations.

The role would particularly suit someone looking to progress into an infrastructure position, or currently at an early to mid Infrastructure Analyst/Engineer level, who is looking for greater technical ownership and project exposure.