Information Technology Technician

identifi Global Resources; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

identifi Global Resources is looking for a Mobile IT Support Technician to join their team, providing high-quality IT support across the South West and South Wales region. This flexible, client-facing role involves troubleshooting, hardware support, and maintaining excellent customer relationships. Ideal for candidates who thrive in varied work environments and enjoy problem-solving.

Benefits

Initial Holiday Entitlement: 31 days

Qualifications

• Proven experience in IT support or field services.
• Strong knowledge of Microsoft Windows (7/10/11) and Office 365.
• Experience with hardware break-fix (laptops, desktops, etc.).

Responsibilities

• Provide mobile, on-site IT support for key clients across your assigned region.
• Troubleshoot and resolve issues relating to Windows 7, 10, and 11, and Office 365.
• Deliver a high standard of customer service and communication.

Skills

Troubleshooting

Customer Service

Communication

Problem Solving

IT Support

Job description

identifi Global Resources provided pay range

This range is provided by identifi Global Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Location: Field-based – covering Bristol, Gloucester, South Wales, and Worcester region

Contract Length: Immediate – 31st December 2025 + extensions

Working Hours: Monday – Friday, 09:00 – 17:30

Clearance: SC Clearance

Driving Required: Yes – Own vehicle essential

About the Role

Our client is seeking a flexible, driven, and enthusiastic Mobile IT Support Technician to join thier expanding mobile support team. This is a client-facing, field-based role requiring daily travel across the South West and South Wales region, delivering high-quality IT support to key clients.

This is an ideal opportunity for someone who enjoys varied work environments, problem-solving on the go, and being part of a reputable organisation that values professionalism and service excellence.

Key Responsibilities

• Provide mobile, on-site IT support for key clients across your assigned region.
• Troubleshoot and resolve issues relating to Windows 7, 10, and 11, and Office 365.
• Support hardware break-fix tasks (training provided if needed).
• Deliver a high standard of customer service and communication.
• Participate in on-call rota (if required).
• Maintain up-to-date documentation and reporting.
• Proven experience in IT support or field services.
• Strong knowledge of Microsoft Windows (7/10/11) and Office 365.
• Excellent interpersonal and communication skills.
• Valid UK driving licence and own reliable vehicle.
• Able and willing to obtain necessary security clearances.
• Experience with hardware break-fix (laptops, desktops, etc.).
• Experience in a mobile or field-based support role.
• Prior exposure to public sector or government environments.
• IR35: In Scope
• Interview Required: Yes
• Initial Holiday Entitlement: 31 days

Interested?

Apply now to be part of a dynamic and growing mobile support team, delivering expert solutions for major clients.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Consulting

• Industries

  IT Services and IT Consulting, Data Infrastructure and Analytics, and IT System Training and Support

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