Information Technology Technical Support

Tata Technologies Ltd.; Liverpool; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Private health care

JLR discount

Income protection

EAP

Life assurance

Private health cash plan

Job summary

Tata Technologies Ltd. is recruiting a Plant Floor Technician to support IT at our Halewood site, ensuring hardware, software and applications run smoothly across 24/7 operations. The role involves shift work Monday–Friday with weekend occasional duties.

You will join a team at a manufacturing site, providing first-line support, coordinating repairs with TTL teams, upgrading software, and assisting with PC refresh and network connectivity to keep the plant running efficiently.

Qualifications

• 1st line IT support experience.
• Experience in manufacturing/production is preferred.
• Understanding of Microsoft applications and software.
• Understanding of computer networks.

Responsibilities

• Provide first line IT support for standard and non-standard devices.
• Coordinate with TTL teams and customer maintenance to plan repairs.
• Fix bespoke software applications.
• Upgrade software and inform users of changes.
• Replace faulty hardware such as barcode scanners, printers, handheld devices, and touch monitors.
• Assist with PC refresh activities.
• Liaise with Network Team for connectivity issues.
• Floor-walk to support users.

Skills

1st line IT support

Microsoft applications

Computer networks

Tools

Barcode scanners

Printers

Handheld devices

Touch monitors

Job description

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world's leading manufacturers. Due to our continued growth we are now recruiting for a Plant Floor Technician. to be based at our office/ our customer's site in Halewood

Our Digital Enterprise Solutions (DES) Department leverages extensive manufacturing know-how for enlightened enterprise systems. Our deep industry experience allows us to drastically reduce process time and effectively streamline business flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services.

The Role:

IT support Technician required to support hardware, applications and software at a manufacturing site. You will work in a team making sure that applications are running and ok to ensure the efficient running of the plant.

Note this role requires shift work. 40 hours Monday to Friday with three different shifts covering the 24 hours in a day. There will be an occasional requirement to work weekends

Area of Responsibility

• Provide first line support for both standard and non - standard devices
• Liaise with TTL teams and customer maintenance teams to plan and carry out repairs
• Fix bespoke software applications
• Upgrade software - carrying out the upgrade, informing user of any changes
• Replace hardware of faulty both standard and non-standard like barcode scanners, printers, handheld devices and touch monitors
• Assist with PC refresh activities
• Liaise with Network Team for connectivity related issues
• Floorwalking to support users

Knowledge / Experience

• Experience of 1st line IT support
• Ideally worked in a manufacturing/ production environment but not essential
• Understanding of Microsoft applications/ software
• Understanding of computer networks

In return for bringing your expertise to our business we offer a competitive salary along with excellent benefits including:

• Pension Scheme - We match employee contribution up to 5% of salary
• Private Health Care
• Tata Jaguar Land Rover Privilege Scheme - up to 20% off new JLR vehicles
• Group Income Protection
• Health Assured - Employee Assistance Program
• Group Life Assurance
• Health Shield - Private Health Cash Plan

If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.

Tata Technologies: Engineering a better world.