IT Assistant

MFK Recruitment; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Contributory pension of 10%

27 days annual leave plus bank holidays

Access to Private Medical Care

Ongoing professional education

Job summary

A leading organization in the healthcare sector is seeking an IT Assistant to support its operations in Manchester. The role includes providing technical support, maintaining IT systems, and assisting staff with hardware and software issues. The ideal candidate will have experience in IT support and strong knowledge of Windows and Mac operating systems.

Qualifications

• Proven experience in IT support or helpdesk.
• Strong knowledge of Windows and/or Mac OS.
• Ability to manage multiple tasks effectively.

Responsibilities

• Provide first-line technical support to staff.
• Liaise with external IT support as required.
• Assist with IT onboarding for new employees.

Skills

Problem-Solving

Communication

Technical Support

Asset Management

Knowledge of Cybersecurity

Education

IT-related qualification

Tools

Microsoft 365

Active Directory

Remote Support Tools

Job description

This range is provided by MFK Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from MFK Recruitment

Job Title: IT Assistant (3-month contract - with the potential to extend!)

Location: Manchester

Reports to: Operations Director

Department: Administration

About our client: Our reputable client is a leading organisation in the healthcare sector, dedicated to improving patient outcomes through innovative solutions and exceptional service. We are committed to excellence and are looking for an IT Assistant to join the team.

We are seeking an IT Assistant to support the day-to-day operations of our company. The ideal candidate will assist with hardware and software maintenance, provide technical support to staff, and help ensure the smooth running of IT systems across the organization.

• Provide first-line technical support to staff via email, phone, or in person.
• Liaise with external IT support.
• Set up new user accounts and profiles and deal with password issues.
• Monitor and maintain IT inventory and asset records.
• Assist with IT onboarding for new employees.
• Support the implementation of new technologies and system upgrades.
• Maintain documentation of systems and processes.
• Escalate complex issues to senior IT staff or external vendors as needed.

IT Assistant -Requirements:

• Proven experience in a similar IT support or helpdesk role.
• Strong knowledge of Windows and/or Mac operating systems.
• Familiarity with Microsoft 365, Active Directory, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
• IT-related qualification or proven experience.
• Good knowledge of common office-related IT issues.
• Asset Management.
• Knowledge of cybersecurity best practices.
• Familiarity with remote support tools.
• We have a flexible working policy - most of the staff work in a hybrid working pattern.
• A very generous contributory rate (10%) to your company pension.
• All employees receive 27 days annual leave, plus bank holidays (pro-rated for part time employees). This increases to 29 days (after 5 years’ service) and 33 days (after 10 years’ service).
• Ongoing professional education is important and will ensure you have the training needed to undertake your role the company.
• Access to Private Medical Care.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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