Information Technology Support Technician

JR United Kingdom; Chester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Support Technician based in Chester. The role involves providing technical support, managing IT equipment, and ensuring excellent customer service. Ideal candidates will have strong troubleshooting skills and experience in both hardware and software support.

Qualifications

• Experience in providing on-site and remote technical support.
• Ability to troubleshoot hardware and software issues.
• Familiarity with audio and video equipment setup.

Responsibilities

• Provide on-site and remote technical support to users.
• Manage asset inventory of IT equipment.
• Troubleshoot common IT issues and assist in AV equipment setup.

Skills

Technical Support

Customer Service

Troubleshooting

Network Connectivity

Job description

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Information Technology Support Technician, Chester

Client:

Location: Chester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Greetings! Adroit People is hiring.

Title: IT Support

Location: Chester UK

Employment Type: Contract

Work type: On-site

Key Responsibilities:

• Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.
• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.
• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.
• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.
• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.
• Support live events by operating AV systems and addressing any technical issues that arise.
• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.
• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.
• Maintain accurate records of support requests, resolutions, and equipment maintenance.