IT Desktop Support Technician - New Road Academy

WMJobs; Telford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational trust seeks an IT desktop support technician to provide on-site support for academies. This role involves nurturing relationships, understanding technical priorities, and ensuring minimal disruption to learning through effective IT solutions. The successful applicant will be committed to safeguarding and equality.

Qualifications

• Understanding technical priorities of supported academies.
• Ability to deliver proactive service with minimal disruption.
• Nurturing relationships with key individuals at each academy.

Responsibilities

• Support academies with their IT requirements and support needs.
• Implement and deliver solutions to meet technology needs.
• Respond to technical disruptions and prioritize effectively.

Skills

Technical understanding

Problem-solving

Communication

Education

Relevant IT qualification

Job description

Learning Community Trust - New Road Academy,

Please see role information pack for further information.

The use of technology, developing our young peoples’ digital skills and awareness is an imperative element of school life. All our academies have a range of young people from different backgrounds; however, across the communities we serve, we have a high proportion of young people from disadvantaged backgrounds – which can create barriers to accessing technology outside the classroom. It is vital that our academies’ technology is well maintained to support teaching and learning, and proactive support is given to enable learning to take place without disruption from technological problems.

It is the role of the IT desktop support technician to support the trust’s academies with their IT requirements and support needs. The IT desktop support technician will be the on-site support for our academies, each IT desktop support technician is linked to dedicated site/sites, depending on the trust and academy requirements.

The IT desktop support technician will nurture a good relationship with key individuals at each academy to understand their need for use of technology, and work within the trust’s digital, IT and data services team to scope, implement and deliver solutions to meet their technology needs – in keeping with the trust’s vision and strategy.

The IT desktop support technician will need to understand the academy/academies they support technical priorities, to deliver proactive service to ensure minimum disruption, but also to be able to understand priorities when there is technical disruption and how to respond.

Please complete the application form and email it to [e-mail]. The appointment will be subject to enhanced DBS clearance (including a check on the children’s barred list) for the successful applicant. We are committed to Safeguarding and follow the Safer Recruitment practices as set out in the Statutory Guidance - Keeping Children Safe in Education. We are also committed to Equality and Diversity. Sorry but CV’s will not be accepted.

Closing Date: 04 June 2025, Midday

Interview Date: 09 June 2025

Attached documents

Application Pack

Application Form