Information Technology Support Specialist

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to join their team in London. This role focuses on providing essential technical support to users, resolving software and hardware issues, and ensuring smooth operations. As part of a leading tech company, you'll have the opportunity to enhance user experiences and contribute to innovative solutions in a collaborative environment. If you possess strong problem-solving abilities and excellent communication skills, this position offers a fantastic opportunity to grow and make a difference in the tech landscape.

Qualifications

• Strong verbal and written communication skills are essential.
• Basic knowledge of computer software and ability to work independently.

Responsibilities

• Provide technical assistance to users regarding software or hardware.
• Maintain records of communication transactions and problems resolved.

Skills

Verbal communication skills

Written communication skills

Problem-solving skills

Customer service skills

Interpersonal skills

Tools

Configuration management software

Desktop communications software

Operating system software

Internet directory services software

Job description

Information Technology Support Specialist, London

Client:

Russell Tobin

Location:

London, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Views:

10

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

IT Support Specialist

12 Months Contract

Onsite - London Central

Our client is one of the leading tech companies globally and has transformed how people interact socially through technology.

Summary:

The main function of a Technical Support Specialist is to provide technical assistance to computer system users.

Job Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of lower complexity.
• May install software or perform hardware testing remotely.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

• Verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software, and internet directory services software.

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Created on 18/04/2025 by JR United Kingdom