Information Technology Support Specialist

4Square Recruitment Ltd; Berkhamsted; On-site; GBP 35,000 - 40,000; Full time

Job summary

Join a forward-thinking team as an IT Support Specialist, where you'll provide crucial technical support and maintain IT systems. This dynamic role allows you to thrive in a fast-paced environment, ensuring smooth operations while enhancing your skills. You'll engage with users, deliver high-quality support, and contribute to the development of IT infrastructure. If you're a problem-solver with a commitment to excellence and teamwork, this is the perfect opportunity to grow professionally and make a significant impact in the IT landscape.

Qualifications

• Proven experience in customer-facing technical support roles.
• Strong communication skills to explain technical concepts clearly.

Responsibilities

• Provide first and second-line IT support to users.
• Maintain and monitor IT systems, hardware, and software.
• Troubleshoot and resolve technical issues efficiently.

Skills

Customer-facing technical support

Problem-solving skills

Communication skills

Time management

Analytical skills

Flexibility and adaptability

Tools

Microsoft client and server operating systems

Active Directory

Group Policy

Microsoft 365

Networking (DHCP, DNS, VLANs)

Wireless systems

Web filtering

Antivirus management

Job description

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4Square Recruitment Ltd provided pay range

This range is provided by 4Square Recruitment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

This is an onsite role with ample parking – you will need to drive and have own car.

Salary approx. £35-40k

We are seeking a versatile and proactive IT Support Specialist. This is a varied and dynamic role, offering the opportunity to split your time between providing technical support and maintaining IT systems, hardware, and software.

The ideal candidate will thrive in a fast-paced environment, demonstrating excellent problem-solving skills, a calm demeanour under pressure, and a commitment to delivering high-quality IT support. As the role evolves, there will be opportunities to take on additional responsibilities, including contributing to the development of the IT infrastructure.

Key Responsibilities

• Provide first and second-line IT support, offering training and guidance to users with varying levels of IT knowledge.
• Maintain, update, and monitor IT systems, including hardware, software, printers, and mobile devices.
• Perform IT administration tasks such as user management, asset tracking, and system updates.
• Create and update IT documentation, including help guides and troubleshooting resources.
• Assist with IT hardware replacement cycles and project delivery.
• Troubleshoot and resolve technical issues efficiently, ensuring minimal disruption to operations.

Person Specification

Essential Skills and Experience

• Proven experience in customer-facing technical support roles.
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users.
• A logical thinker with excellent analytical and problem-solving skills.
• Ability to work accurately and calmly under pressure in a demanding environment.
• Flexibility, adaptability, and a commitment to teamwork.
• Excellent time management and administrative skills.
• Experience configuring and troubleshooting:
• Microsoft client and server operating systems.
• Active Directory and Group Policy.
• Microsoft 365.
• Networking (DHCP, DNS, VLANs).
• Wireless systems, web filtering, and antivirus management.

This is a fantastic opportunity to join a supportive and forward-thinking team in a role that offers variety, challenge, and the chance to grow professionally. You’ll play a key role in ensuring the smooth operation of the IT systems, directly impacting the experience of the user.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting