Information Technology Support Manager

Widen the Net | B Corp™; Greater London; On-site; GBP 78,000 - 90,000; Full time

Benefits offered by this job

On-site in London

IR35 contract

Job summary

Widen the Net | B Corp™ is seeking a regional IT Support Manager to lead and develop the IT support and service delivery team across offices. The role is hands-on and regional, covering Windows, Mac and Linux, Google Workspace, Jira, Okta, Slack and Confluence.

You will coach seven direct reports, set service quality and ticket ownership standards, and act as a senior hands-on leader for regional sites. The contract is 12 months inside IR35 with a £300 daily rate, five days on site in London.

Qualifications

• 1–2 years experience as IT support manager or IT operations manager.
• Experience with Windows OS, Mac OS, networking and Google Workspace.
• Automation experience using PowerShell, Python or Bash.
• Willingness to work hands-on, support teammates and take accountability.

Responsibilities

• Lead, coach, and develop seven direct reports across IT support and service delivery.
• Set clear expectations for IT service, technical quality, ticket ownership, documentation and follow-through.
• Act as a senior hands-on leader for regional offices and oversee mixed OS and tools (Windows, Mac, Linux; Google Workspace; Jira; Okta; Slack; Confluence; JAMF).
• Automation and scripting to improve internal tools using PowerShell, Python or Bash.

Skills

Leadership

People management

Hands-on leadership

Accountability

Tools

Windows OS

Mac OS

Linux OS

Google Workspace

Jira

Okta

Slack

Confluence

JAMF

PowerShell

Python

Bash

Job description

IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)

Our client is a fast growing media and high tech company:

• Over 6500 employees across 20 offices globally;
• Provide cutting edge augmented reality, virtual reality, and 3D printing technologies
• Developed one of most popular apps that has been used by millions of users

They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:

• Lead, coach, and develop seven direct reports across IT support and service delivery;
• Set clear expectations for IT service, technical quality, ticket ownship, documentation and follow-through, share knowledge;
• Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF
• Automation and scripting using Powershell, bash or Python to develop and improve internal tools

Requirements:

• 1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk
• Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.
• Experience in automation such as powershell or python or bash
• Willingness to work hands-on, support teammates, take accountability for difficult outcomes

Initially 12 months full time inside IR35 contract and will extend yearly afterwards. Daily rate is £300 (inside IR35). 5 days on site in London.