Information Technology Support Engineer

JR United Kingdom; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Migration Support Technician to assist with a major hardware refresh project. The successful candidate will ensure smooth device migration processes for end users while coordinating closely with engineers and site managers. Candidates must possess active SC clearance and relevant experience in IT support or device migrations.

Qualifications

• Experience in IT support or device migration projects.
• Must hold an active SC clearance.
• Ability to follow structured processes.

Responsibilities

• Manage device migrations and coordinate with users.
• Perform daily stock checks and manage inventory.
• Ensure secure packaging and disposal of devices.

Skills

Organizational skills

Attention to detail

Problem-solving

Good communication

Teamwork

Tools

Workflow management systems

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. The role involves ensuring a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic as needed.
• Help users log into systems and refresh laptops.
• Distribute new devices and collect old ones according to schedule.
• Update the workflow management system accurately at each step.
• Report and escalate issues during migration.
• Perform daily stock checks and report findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance.