Information Technology Support Engineer

JR United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a reliable Migration Support Technician for a hardware refresh project. The role requires active SC clearance and involves coordinating device movements, assisting users with technical refreshes, and maintaining accurate records. This opportunity offers a structured work environment in Preston. Successful candidates will have strong IT support backgrounds and excellent problem-solving abilities.

Qualifications

• Experience in IT support or technical refresh projects.
• Must hold an active SC clearance to qualify.
• Strong organizational skills and attention to detail.

Responsibilities

• Set up and maintain the Refresh Clinic for device migrations.
• Move devices from onsite storage to the Refresh Clinic.
• Assist users with logging into systems and refreshing laptops.

Skills

IT support

device migration

technical refresh projects

organizational skills

workflow management systems

problem-solving

communication

teamwork

Job description

Social network you want to login/join with:

Information Technology Support Engineer, Preston, Lancashire

Client:

Hays

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. The role involves supporting device migrations, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and keep accurate records.

Key Responsibilities:

• Set up and maintain the Refresh Clinic for device migrations.
• Move devices from onsite storage to the Refresh Clinic as needed.
• Assist users with logging into systems and refreshing laptops.
• Distribute new devices and collect old ones according to schedule.
• Update workflow management system accurately at each step.
• Report and escalate issues during migration.
• Perform daily manual stock checks and report findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork abilities.
• Must hold an active SC clearance to qualify for this role.