Information Technology Support Engineer

JR United Kingdom; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a reliable Migration Support Technician for a major hardware refresh project. The role involves coordinating device movements, assisting users, and ensuring accurate documentation throughout the migration. Candidates must hold active SC clearance and have experience in IT support or device migration.

Qualifications

• Experience in IT support or technical refresh projects required.
• Must hold an active SC clearance to qualify for this role.
• Strong organizational skills and attention to detail.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices and assist users with logging into systems.
• Perform daily stock checks and secure packaging for devices.

Skills

IT support

Device migration

Organizational skills

Problem-solving

Teamwork

Communication

Attention to detail

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. This role involves ensuring a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic as required.
• Help users log into systems and refresh laptops.
• Distribute new devices and collect old ones according to the migration schedule.
• Update the workflow management system accurately at each step.
• Report and escalate issues encountered during migration.
• Perform daily manual stock checks and document findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and keen attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to qualify for this role.