Information Technology Support Engineer

JR United Kingdom; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Migration Support Technician located in Chesterfield. The role focuses on facilitating a major hardware refresh project, assisting users throughout the migration of devices. Candidates must hold an active SC clearance and possess relevant experience in IT support and device migration. You will work closely with teams to ensure a smooth transition for end users while maintaining accurate records.

Qualifications

• Must hold an active SC clearance.
• Experience in IT support, device migration, or technical refresh is essential.
• Strong organizational skills and attention to detail.

Responsibilities

• Set up and maintain the Refresh Clinic for device migrations.
• Assist users with login issues and new device distribution.
• Perform daily stock checks and secure equipment.

Skills

IT support experience

Device migration

Technical refresh projects

Organizational skills

Problem-solving

Communication skills

Teamwork

Attention to detail

Job description

Social network you want to login/join with:

Information Technology Support Engineer, chesterfield

Client:

Hays

Location:

chesterfield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. This role involves supporting a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

Key Responsibilities:

• Set up and maintain the Refresh Clinic for device migrations.
• Move devices from onsite storage to the Refresh Clinic as needed.
• Assist users with login issues and laptop refreshes.
• Distribute new devices and collect old ones according to the migration schedule.
• Update workflow management system accurately at each step.
• Report and escalate issues during migration.
• Perform daily manual stock checks and report findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Lock and secure equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to qualify for this role.