Information Technology Support Engineer

JR United Kingdom; Manchester; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Une société en pleine croissance recherche un Ingénieur de Support Informatique (1er/2e ligne) pour rejoindre son équipe IT à Manchester. Ce rôle offre un chemin clair de progression professionnelle, des tâches variées incluant le support technique et la participation à des projets d'intégration. Idéal pour un candidat souhaitant évoluer vers un poste de leadership.

Benefits

Schéma de bonus basé sur les bénéfices de l'entreprise

Plan de progression de carrière défini

Culture d'équipe collaborative et supportive

Qualifications

• Expérience prouvée dans un rôle de support IT 1er/2e ligne.
• Connaissance approfondie de Microsoft 365 et des environnements Windows.
• Excellentes compétences en communication.

Responsibilities

• Offrir un support 1er et 2e ligne aux utilisateurs.
• Résoudre divers problèmes matériels, logiciels et de réseau.
• Gérer les comptes utilisateurs et les autorisations.

Skills

Support 1st et 2nd ligne

Connaissance de Microsoft 365

Réseaux

Configuration du matériel

Service client

Job description

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Information Technology Support Engineer, manchester

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Client:

Candour Solutions

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

A growing and forward-thinking business is seeking a skilled 1st/2nd Line Engineer to join its IT team during an exciting phase of expansion. This role has come about due to genuine business growth and offers a clear pathway for progression.

If you’re looking for a role where you can grow into a leadership position, now is the perfect time to join. The company is committed to investing in its people and has a proven roadmap in place for development, making this a fantastic opportunity for someone who would like to progress their career.

Alongside day-to-day support responsibilities, you’ll also gain valuable project experience, particularly with the integration of a newly acquired business and the transition of its IT infrastructure in-house.

This is a hybrid role, with 3 days per week onsite at the company’s Manchester office and 2 days working from home (post-probation).

Key Responsibilities:

• Deliver 1st and 2nd line support to users, resolving a wide range of IT issues.
• Troubleshoot hardware, software, and networking problems.
• Administer and support the Microsoft 365 suite.
• Set up and manage user accounts, access permissions, and support onboarding/offboarding.
• Build, configure, and maintain hardware such as laptops and desktops.
• Assist with IT projects, including the in-house integration of a newly acquired business.
• Maintain accurate IT documentation, asset registers, and internal knowledge bases.

Key Skills & Experience:

• Proven experience in a 1st and/or 2nd line IT support role.
• Strong working knowledge of Microsoft 365 and Windows environments.
• Solid understanding of networking fundamentals including DNS and DHCP.
• Hands-on experience supporting and configuring hardware.
• Excellent communication skills with a focus on providing outstanding customer service.
• Bonus scheme based on company profit.
• Hybrid working pattern – 3 days in the office, 2 from home.
• Defined career progression plan with opportunities for long-term growth.
• Exciting project involvement.
• Supportive, collaborative team culture.

Interviews are being held imminently so please apply now if you are interested!