Information Technology Support Engineer

JR United Kingdom; Milton Keynes; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading IT outsourcing company is seeking an IT Support Engineer to provide technical assistance for a prestigious healthcare technology client. The role involves on-site and remote support, managing hardware/software issues, and interacting with high-profile users. This position offers opportunities for career growth within a collaborative team-focused environment.

Benefits

Opportunity to work with advanced healthcare technology

Career growth within a global IT environment

Supportive and collaborative team culture

Qualifications

• 3+ years of hands-on IT support experience, including executive-level support.
• Strong expertise in Windows OS and Office 365.
• Flexibility to travel to nearby sites as needed.

Responsibilities

• Provide on-site and remote IT support.
• Install, configure, and troubleshoot hardware and software.
• Resolve IT tickets within SLAs and coordinate with vendors.

Skills

Windows OS

Office 365

Mobile devices

Basic networking

Communication

Problem-solving

Education

CompTIA A+ or Microsoft Certified Professional (MCP)

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Excis Compliance

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

6

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

About the Company

Excis, a leading IT outsourcing company, is seeking an IT Support Engineer to provide technical support for a globally renowned healthcare technology company – our prestigious end-client.

About Our End-Client

Our client is a pioneer in healthcare innovation, specializing in advanced medical diagnostics, imaging, and patient care solutions. Their cutting-edge technologies empower hospitals and clinicians worldwide to deliver precision medicine, improving patient outcomes on a global scale.

Key Responsibilities

• Provide on-site and remote IT support with a focus on efficiency, professionalism, and discretion.
• Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
• Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
• Offer smart hands/eyes support for network, server, and voice infrastructure teams.
• Resolve IT tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
• Provide on-call support (rotational basis) and assist with off-site events when required.

Qualifications

• 3+ years of hands-on IT support experience, including executive-level (C-suite) support.
• Strong expertise in Windows OS (including Windows 11), Office 365, mobile devices, and basic networking.

Required Skills

• Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
• Soft Skills: Excellent communication, problem-solving, and ability to lift 30lbs.
• Flexibility to travel to nearby sites as needed.

Preferred Skills

• Nice-to-Have: Experience with AV systems, disaster recovery, or ITIL frameworks.

Why Join Excis?

• Opportunity to work with advanced healthcare technology and high-profile users.
• Career growth within a global IT environment.
• Supportive and collaborative team culture.

Apply Now!

If you’re an IT professional looking to grow your career while supporting life-changing healthcare solutions, submit your CV today!