Information Technology Support Engineer

JR United Kingdom; City Of London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading company in technological innovation seeks an IT Support Engineer to join their dynamic team in Central London. This role involves supporting critical infrastructure for AI and ML systems, with a strong emphasis on Linux expertise. The ideal candidate will contribute to diverse tech environments and benefit from hybrid working arrangements.

Benefits

Hybrid flexibility

Collaborative work environment

Experience in AI/ML innovation

Qualifications

• 2+ years’ experience in IT support or service desk environments.
• Familiarity with HPC workflows and virtual desktop solutions.
• Good working knowledge of Microsoft 365 and Azure.

Responsibilities

• Providing service desk support across HPC and end-user systems.
• Troubleshooting OS-level issues, with a focus on Linux.
• Administering Microsoft 365, Azure AD, and Intune.

Skills

Linux

Communication

Collaboration

Tools

Microsoft 365

Azure

Jira

Terraform

Job description

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Information Technology Support Engineer, london (city of london)

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Client:

The Engage Partnership Recruitment

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

? Location: Central London – Hybrid/Onsite flexibility

? An opportunity to join a high-impact support and infrastructure team working across HPC, cloud, and end-user environments powering cutting-edge AI/ML systems.

? The Role:

My client is looking for an IT Support Engineer to join their fast-paced, service-driven technical team. This person will support key infrastructure used in AI and machine learning workflows, covering both end-user and backend systems. Strong Linux experience is essential.

? Responsibilities:

• Providing service desk support across HPC and end-user systems
• Troubleshooting scheduled tasks, automation failures, and OS-level issues (with a focus on Linux)
• Managing service requests, triaging incidents, and escalating when needed
• Leading onboarding/offboarding processes for user accounts and access
• Administering Microsoft 365, Azure AD/Entra ID, Intune, and Teams
• Supporting infrastructure operations, updates, patching, and maintenance
• Installing and configuring Linux systems, managing packages and users, and handling backups
• Contributing to IT projects, device provisioning, and technical documentation

(Candidates don’t need to tick every box – if the fundamentals are there, the client is open-minded.)

? Tech Environment:

The team works across a diverse stack including:

Linux (essential), Windows, MacOS, Microsoft 365, Azure AD, Intune, Teams (incl. voice), NICE DCV, Slurm, CUDA, Jira Service Desk, Terraform, SiteGround, Confluence, and more.

? Ideal Candidate:

• 2+ years’ experience in IT support or service desk environments
• Familiarity with HPC workflows and virtual desktop solutions
• Good working knowledge of Microsoft 365, Azure, and endpoint management tools
• Solid communication skills and a collaborative mindset
• Comfortable writing clear documentation and following support best practices

? Bonus Points:

• Experience with Slurm, CUDA, NICE/Amazon DCV, or Citrix
• Infrastructure automation or scripting (e.g. Bash, PowerShell, Terraform)
• Understanding of network protocols (TCP/IP, DNS, DHCP)
• Familiarity with tools like SCCM, MECM, ServiceNow, or Jira

? What’s in it for you:

• Be part of a high-performing team supporting AI/ML innovation
• Build experience across Linux systems, infrastructure, and cloud services
• Hybrid flexibility with a central London base
• Work in a collaborative, forward-thinking environment

? Interested or want to learn more? Drop me a message or email me at [emailprotected]